Job Description

Reference: 3813

We have an exciting opportunity for a someone to a join successful and growing tech organisation just on the outskirts of Hemel Hempstead. The company are expanding and are looking for a Customer Success Executive.

This role is ideal for someone with good experience in Customer Service and Administration, and who is keen to get involved in a variety of support areas. We are seeking an enthusiastic person with energy, an Ambassador for the Company and someone who is not afraid of hard work, in return for great benefits and the potential of future career opportunities.

If you\xe2\x80\x99ve got previous customer service or admin experience and you are able to quickly absorb information and pick up systems and new technology, this could be ideal for you!

You\xe2\x80\x99ll be working for an everchanging and growing tech company, full of potential, with a very nice team of over 20 people, on a hybrid basis, but when you\xe2\x80\x99re in, you\xe2\x80\x99ll be working in a top class and quirky office space.

This is a permanent position, full of opportunities to broaden your skillsets and develop, a position paying up to \xc2\xa327k, hybrid working (typically 4 days in and 1 day wfh a week), with everything from a bonus, good holiday package and good pension on top of your salary. To the little things, like working in a beautiful scenic location perfect for a lunch walk and fully stocked fridges/freezers at work in the summer.

Duties

• To provide support to our customers via telephone and email (ticketing system)
• To be fully conversant with our product suite to deliver support and assistance
• To deal with a variety of enquiries - action or assign appropriately
• Raise new licences and create new accounts on our system
• Demonstrate the product and its features to new and existing customers via online sessions
• Proactively engage our customers to increase engagement and adoption of the product leading to retention and renewal of licences
• MIS data sync - (full training given)

Candidate requirements:

• Customer Service experience essential
• Essential proven experience in a customer support or admin role
• Some exposure to technical environments would be beneficial
• Professional yet friendly character
• Excellent communication skills, both written and verbal
• Produce accurate and quality work
• An ability to learn quickly with online systems
• Possess a natural technical flair
• Pro-actively keen to learn and able to work independently
• Able to cope under pressure
• A confident multitasker & quick thinker
• Flexible & adaptable due to business transition
• Comfortable in a small yet expanding organisation

Looking for the next step in your career? Think Specialist Recruitment.

\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8bThink Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

Think Specialist Recruitment