Job Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can problem-solve, collaborate, and make a real impact? If so, wed love to hear from you!About the role:As a Customer Success Associate, youll be the first point of contact for our valued customers, providing top-tier support and ensuring they get the most out of our products and services. Reporting to the Customer Success Team Leader, youll play a vital role while proactively engaging with a dedicated customer base to enhance their experience and drive long-term success.This is a fantastic opportunity to work cross-functionally with various departments, gaining exposure to different areas of the business while helping to shape and improve our customer journey.Providing the highest quality of Customer Service by responding to, and managing queries from customers via Email, Telephone & Live Chat and keeping relevant databases up to date with progress.Triaging inbound business queries, and relaying them to the appropriate person or department in a timely mannerActively engaging with a defined customer group on a regular basis to ensure the highest level of customer satisfaction.Actively participating in important legal and regulatory activities, per the policies and processes of the business.Ensuring customers are updated at regular intervals relating to any issues raised.Be proactive in looking for efficiencies in all processes and raising these to the appropriate member of the management team.Take part, and actively engage in all training offered with a view to increase product or business knowledge for customer benefit. Look for, and request training opportunities for your personal development.Keep up to date with product information and business changes, as well as important information communicated to you.Working in a Rota System, as per hours requested by management to cover Sundays & Bank Holidays.Completing all tasks in a timely and professional manner to ensure the efficiency of the office and customer satisfaction.About you:Were looking for a customer-focused, proactive problem solver who thrives in a fast-paced environment and is passionate about delivering exceptional service. Youll be a natural communicator with a keen eye for detail and a drive to enhance the customer experience.Experience: Ideally, you have previous experience in a commercial customer service department, where youve handled customer queries, provided solutions, and contributed to overall customer satisfaction.Technical Skills: Youre confident using Microsoft Office and have experience with CRM systems, preferably Salesforce. Familiarity with in-house bespoke systems would be a plus.Communication & Interpersonal Skills: You have excellent verbal and written communication skills, allowing you to engage effectively with customers and internal teams. Your ability to listen, empathise, and resolve issues makes you a trusted point of contact.Adaptability & Problem-Solving: Youre quick to adapt to new systems and processes, with a solutions-oriented mindset.Team Player: While youre self-motivated and capable of working independently, you also excel in a collaborative team environment, supporting colleagues and contributing to shared goals.Why Covetrus?At Covetrus, we believe in empowering our team to succeed while offering the tools and support needed to thrive. This role offers a unique chance to contribute to a thriving business and build lasting relationships with veterinary practices. Take the next step in your career with Covetrus. Apply now to join our passionate and results-driven team!Here's a glimpse of what awaits you:xf0x9fx8cx9f Covetrus Advantage: Unleash the power of savings with our exclusive Covetrus Advantage program. Enjoy access to thousands of retail discounts and cashback opportunities, transforming your everyday purchases into delightful savings.xf0x9fx8cx88 Inclusive Culture: Be a part of a vibrant and inclusive work environment where every voice is valued, and diversity is celebrated. Experience a sense of belonging that empowers you to bring your authentic self to work every day.xf0x9fx8cxa0 Your Future, Your Way: Secure your future with our Life Insurance plan, where you have the freedom to choose your beneficiaries, ensuring peace of mind for you and your loved ones.xf0x9fx8fxa6 Financial Confidence: Take charge of your financial journey with our Company Pension Scheme. Covetrus contributes 5% to every employee, paving the way for a brighter and more secure future.xf0x9fx9axb4 Cycle to Success: Embrace a healthier lifestyle and save up to 42% with our Cycle To Work Scheme. Enjoy tax-free cycling while exploring a fantastic range of bikes, along with a wide selection of clothing and accessories.xf0x9fxa4x9d Support When You Need It: Our Employee Assistance Program is your trusted companion in times of need. This confidential service provides comprehensive support not only to you but also to your partners ensuring their well-being is a top priority.xf0x9fx8ex89 Celebrate You: We believe that your special day deserves to be celebrated! Enjoy a Birthday Day Off, because your happiness matters.xf0x9fx91x93 Clear Vision: Your well-being extends to your eyes too! Benefit from Eye Care Vouchers, provided in collaboration with Specsavers, ensuring your vision remains as sharp as your aspirations.Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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