Job Description

We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office.

This will be a hybrid role where you\'ll be working from home and in the office at least two days a week.

The starting salary is \xc2\xa330,000 - \xc2\xa335,000 depending on experience.

The role:

At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.

As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You\'ll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.

What you\'ll need:

• Previous experience of delivering a range of housing management services
• The ability to self-motivate and be highly organised
• Experience of working collaboratively with internal and external stakeholders
• The ability to use multiple computer systems
• Previous experience of working with customers in a busy environment
• The ability to problem solve and recognise when there\'s a risk

What we can offer you

As a member of the Customer Services Team you will be part of a collaborative, motivated and dynamic working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people\'s lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• \xc2\xa3450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We\'re driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we\'re a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people\'s lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

Sovereign Housing Association