Job Description

WANTED - NEW YETI NEEDED!

Adventure Expert (Customer Service & Sales Executive)

Salary: 23,000 - 24,000 (depending on experience)

Do you want to join our team of Adventure Experts at one of the UK's fastest-growing adventure travel companies?

If so, you're in the right place.

We're looking for someone who:

Inspires others to take on life-changing adventures Communicates their love of the outdoors with energy and authenticity Builds trust with customers and acts as a friendly expert from first enquiry to final descent Is happy to send friendly video messages to connect with customers in a personal way Enjoys a role that balances front-line support with behind-the-scenes trip coordination Someone who sees selling trips as a means to change someones life!
If that's you then you'll love this role

About Us

We're a travel company that is all about providing the best and most awesome experiences for our trekking community. We specialise in trekking adventures, taking our EverTrekkers to Everest Base Camp in the Himalayas, the summit of Kilimanjaro and to many other epic destinations around the world.

We are a fast-growing company, currently in a period of exponential growth and always have an eye on the horizon for new talent.

About the Role

As an Adventure Expert, you'll be a

trusted guide and friendly expert

, helping our customers navigate every stage of their trekking journey. This is a varied, people-focused role that blends:

Customer support

- answering questions, offering gear advice, and making adventurers feel confident and excited.

Consultative sales

- turning interest into bookings by spotting buying signals and guiding customers to the right trek with empathy and insight.

Trip operations

- coordinating logistics, managing key information, and working closely with our in-country suppliers to ensure every trip runs like clockwork.
If you love helping people and enjoy balancing meaningful conversations with practical organisation, this role was made for you.

Skills in customer service, sales, administration & attention to detail are important, but so is your positive attitude, proactiveness and motivation.

You will need to be willing to travel to our offices based in Caerphilly, South Wales and Hereford on a monthly for training & monthly team meetings. There is also the option for hybrid working.

So what's it like at EverTrek?

We work in an ever changing entrepreneurial environment and we are continually challenging each other and coming up with great ideas. It's demanding but hugely rewarding as we continue to grow. EverTrek is committed to providing continual training, coaching and support to help you develop your skills and confidence. As well as working in a fun environment with a friendly team.

Perks of the job!

25 days paid holiday a year plus bank holidays Plus an extra days holiday for every 2 years of service Monthly team meetups & regular training A fun, adventurous team culture Access to a UK pension scheme You get yourself a unique Yeti name That awesome feeling when you know you are making a huge difference to people's lives by helping them achieve lifelong goals.

Now for the nitty gritty stuff...

EverTrek is no different to any other successful business, well actually we are - we're a lot more fun! The work carried out by the Yetis (Adventure Experts) is the backbone of the company and

a typical day might involve...

Acting as a friendly expert across calls, emails, social media, and video messages Providing clear, supportive advice that builds trust and helps customers make informed decisions Following up with warmth and purpose - ensuring no potential trekker is left behind Using our bespoke system to book trips and manage customer details accurately Updating CRMs, trackers, and internal systems to keep everything running smoothly Liaising with international suppliers to coordinate trip logistics and customer needs Staying informed on travel updates, safety info, and operational improvements Representing EverTrek at events, expos, and mountain training weekends
You need to be proficient in the following areas:

Good communication skills with a passion for providing excellent customer service

- our top priority is providing a world class service, this means blowing away our potential customers by going above and beyond the norm and winning them over with our trip knowledge and advice. This role not only requires you to be customer facing but it also requires you to liaise with internal and external teams, so you will be able to communicate effectively to ensure a positive experience for all involved.

Technically competent with accuracy at the heart of your work efforts

- You'll know your way around a computer and be quick to pick up new systems, software and technology. You will manage customer enquiries via email and phone, update systems & spreadsheets (accurately) and will have experience in using Microsoft Office (Word & Excel) / Google Sheets etc.

Friendly and motivated

- We value world class customer service over everything else. You will be self motivated to reach out to as many prospective EverTrekkers as possible using your proactive, friendly & enthusiastic attitude. Whether it's making sales calls, chatting mountains for half an hour at a time, replying to an email by video or attending exhibitions & travel shows - it's an exciting customer facing role.

Into the outdoors -

You don't need to be Sir Edmund Hillary, but the right candidate will have a keen interest in the outdoors and a love of walking/trekking/hiking. Our customers are constantly seeking advice on trekking and as part of your role you'll be a go-to Adventure Expert to help customers prepare for their trip. As well as enjoying trekking, you will need to be willing to learn about equipment, destinations and general trekking information. We certainly don't expect you to know everything, but your enthusiasm for the outdoors will go a long way to engaging our customers.

Adaptable -

You'll be happy to adapt & change your day-to-day work requirements depending on the needs of the business; whether that be helping out on other departments, creating helpful content, updating systems information or even hosting a training weekend in Wales/Scotland.

Flexible with working hours

: Our Training Weekends usually run twice a year Friday - Sunday, therefore you will have to be willing to work some weekends. (We say 'work', you'll be hiking round Brecon or Scotland with Yetis & a group of customers, enjoying a free B&B and numerous pub stops - not the worst weekend in the world!) We also attend some festivals and events at exhibitors, think branded stand, goody bags and LOTS of chatting with potential customers, again these are weekend events and there will be an requirement to attend as a EverTrek rep, alongside the rest of the team, we never leave a Yeti standing alone!

We run a rota based system to assist with 'on-call' urgent customer needs over weekends - your cover expectation will usually be 1 weekend out of every 4 (with extra pay).

Ideally you'll hold a full UK drivers licence & have access to a vehicle due to the remote locations of our training weekends & traveling between our offices when needed. You will also need to be happy to travel abroad on occasion as the business may require.

We're always on the look out for new talent so if all of this is something that has shocked you into a frenzy of excitement, then show us what you are made of and ...

...apply on Indeed and send a 2 minute video telling us why you think you'd make an excellent Adventure Expert at EverTrek - send the video to becomeayeti@evertrek.co.uk

Please note we may close applications sooner if we feel we have enough quality candidates to interview.

Job Types: Full-time, Permanent

Pay: 23,000.00-24,000.00 per year

Benefits:

Company pension Work from home
Schedule:

Monday to Friday
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required) Administrative experience: 1 year (required) Sales: 1 year (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in caerphilly CF83 3GG

Application deadline: 11/05/2025
Reference ID: ETOPSCO