Job Description

We are currently recruiting for a number of Customer Service professionals to join friendly team based at our site in , Colchester for a period of 18months.

What\xe2\x80\x99s the role?

As a Customer Services Advisor, you will play a vital role within our supportive Customer Services team ensuring our customers always receive the highest level of care. In return, you\xe2\x80\x99ll have the opportunity to be trained in different skill sets to help you grow & progress your career with us, and go the extra mile for our customers.

Bring your empathy & attention to detail in return for a flexible atmosphere with hybrid working options and no weekends! With care and great communication, you\xe2\x80\x99ll have a positive impact on our company, customers & our reputation.

Key Responsibilities

• To be a main point of contact for all queries and will be able to take ownership of this task to resolve any issues efficiently and to a consistently high standard
• Taking responsibility for handling incoming emails and telephone calls, order processing, setting up contracts, general enquiries and any other business associated with retail trade customers
• To work together with the wider customer services team, liaise with our warehouse team, and to support colleagues when necessar

Who we\xe2\x80\x99re looking for

• You\xe2\x80\x99ll need to be confident communicating over email and have had experience doing this in the past whether in a previous customer service role, or an administrative environment
• You\xe2\x80\x99ll need to be able to work independently and confidently as part of a wider team, although support is always there when you need it
• You\xe2\x80\x99ll have a great eye for detail as you\xe2\x80\x99ll be dealing with lots of information at any one time
• Great organisational skills are a must, as well as the ability to manage your own workload and prioritise tasks as necessary

What\xe2\x80\x99s most important to us is that you are eager to learn, can easily pick up on details, and that you go above and beyond to meet our customer\xe2\x80\x99s needs. In return you\xe2\x80\x99ll receive excellent training, and we\xe2\x80\x99ll give you all the tools you\xe2\x80\x99ll need to succeed.

If you\xe2\x80\x99d like to apply for this vacancy, please submit your CV and Cover Letter by midnight on Thursday 7th September.

About Penguin

We\xe2\x80\x99re the UK\xe2\x80\x99s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you\xe2\x80\x99ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

Starting salary: \xc2\xa322,318, plus bonus and benefits.

Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:

Financial \xe2\x80\x93 discounted shopping, season ticket loan, rental deposit loan

Wellbeing - healthcare cash plan, employee assistance, gym loan

Lifestyle \xe2\x80\x93 taste card, tech scheme, free and discounted books

For our full benefits list please visit:

Hybrid working: We\xe2\x80\x99re experimenting with a hybrid way of working that suits the needs of each team. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role, you will be based at our site at Frating - where free parking is available onsite - but home-working is available and can be discussed at interview. Interviews will be held on site at our Frating office.

The recruitment process: You can read about our recruitment process at

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing . Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: Penguin Books Limited

Country: United Kingdom

State/Region: Essex

City: Frating

Postal Code: CO7

Job ID: 263516

Penguin Books