Job Description

Customer Services Adviser

37 hours per week

\xc2\xa324,823 to \xc2\xa328,831 per annum

Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you.

We are looking for a Customer Service Advisor to join our Customer Services Team based at the Civic Centre in the heart of Addlestone\'s regenerated town centre. Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services. As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

Benefits

• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas.
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health or Dental insurance plan after 3 years\' service
• Mileage allowance

About you

If you are a capable and motivated person who is committed to excellent customer service, this may be the opportunity for you.

You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth.

If you think that you have what it takes to excel in this role then we\'d like to hear from you.

How to apply

For more information on the role and to apply please visit:

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at or on 01932 425516 who will be able to assist you.

Closing Date: 13th August 2023 -

Interview Dates: 31st August/1st September 2023

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

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