Customer Service Team Manager
Wigan, Greater Manchester, United Kingdom
Job Description
Customer Service Team Manager - Telecoms Provisioning
- Location: Wigan
- Hours: Monday to Friday, 9am - 5pm
- Salary: Up to \xc2\xa345,000 + annual bonus
- + excellent benefits
You will be responsible for ensuring the team provides a first class service to all customers through the proactive and professional management of third party suppliers, internal teams and engineers and customers resulting in services being delivered on time and in line with the agreed service level agreements.
The role and responsibilities:
- To provide day to day support and supervision to the Provisioning Team
- Monitor and manage the distribution of work, manage team performance and harness great customer relationships
- Provide support and resolution to escalated issues
- Review and analyse existing provisioning processes (end-to-end) and identifying appropriate improvements
- Lead customer meetings to update on progress and ensure communication is maintained to the highest level
- Conduct one to one\'s with individual team members as well as formal reviews
- Build a strong coaching environment within the team to drive high performance
Personal specification:
- Previous experience within a leadership role (would consider candidates at Senior Coordinator or Team Leader level)
- Strong relationship building and inter-personal skills
- Great organisational skills
- Assertive, self-motivated and with a drive and determination to get things done
- Can communicate with staff at all levels
- Good attention to detail
- Capable of managing own team and workload with minimal supervision
- Ability to demonstrate a practical approach when faced with problems or challenges
You will require previous experience within a similar leadership role for an ISP / Telecoms business. If you feel you have the relevant experience and wish to apply please do so immediately.
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Job Detail
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Job IdJD3002569
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£38000 per year
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Employment StatusPermanent
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Job LocationWigan, Greater Manchester, United Kingdom
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EducationNot mentioned