Job Description

Concorde Technology Group are looking for an experienced candidate with a proven track record and an ability to demonstrate communications and customer facing skills.



This role is based from home (must live within 20 miles of Middleborough) and customer sites around the North Yorkshire & Teesside Area and candidates must have a full driving licence as it involves driving on a daily basis.



You will also be expected to travel further afield including visiting our offices in Blackburn and West Yorkshire on occasions.



You will be required to work within strict customer driven SLAs and must have a minimum of 2-3 years' experience in a similar role, be able to work on your own or as part of a small team.



The package will be based on the experience of the individual but will include a company issued vehicle.



The successful candidate may also provide cover on an out of hour's rota (enhanced pay).

The key attributes and skills you will be able to demonstrate include:

Responding to service calls on client sites.

Handle hardware break fix tasks and deployments, meeting required SLA's

Resolve complex technical faults maintaining regular communication with real-time updates.

Conduct comprehensive preventative maintenance ensuring that full activity records are documented.

Troubleshoot and diagnose diverse hardware issues.

Develop and maintain an in-depth technical knowledge of company products, services, and solutions.

Ensure strict adherence to SLA when dealing with customer tickets/calls.

Regularly update product knowledge on all systems

Maintain organised documentation using company devices to update call records.

Assist with rollout of projects.

Update tickets real-time using company systems & software.

Support any ad hoc tasks as required.

Troubleshoot hardware (printers, laptops, servers, routers, and switches)

Requirements:

Minimum of 3 - 5 years relevant experience from a similar Engineering role.



Full driving licence is essential for this role.

Lenovo and/or other vendor accreditations would be advantageous.

Strong IT troubleshooting skills required.

Printer repair and an understanding of mechanical print process is essential.



PC hardware/software experience required.

Server Hardware experience required.

Excellent customer service & client interfacing skills essential.

Knowledge of the following types of printers - Hewlett Packard, Sharp, Xerox and Kyocera and Canon would be an advantage. Software basic skills would also be an advantage.

To be an efficient member of staff and maintain a high standard work ethic.

To be flexible & willing to carry out additional duties as & when required.

To Adhere to Group Information Security Policy

Working to ISO9001 and ISO27001 standards

Any other duties as required.

Benefits Include:

Competitive salary

25 days holiday plus bank holidays

Company Vehicle (reimbursement for business mileage)

Extra day off as birthday leave

Working 37.5-hour week between Monday to Friday 8am-6pm

Part of on call OOH rota (enhanced pay)

Pension Scheme

Death in Service Insurance

Free Financial advice

Uniform Provided

Excellent training program and career development opportunities



If you're seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of growing business then apply now and one of our Internal Recruiters will contact you, to discuss your experience and skillset



Further information on the Concorde Technology Group can be found at www.tctg.co.uk



Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.