Job Description

About Us:

Integrated Service Solutions Ltd (ISS) is a leading service provider in the Fresh Produce sector. Since 2014, we've grown rapidly, now boasting over 90 million in annual revenue and employing more than 1200 people across our three sites. Our success is built on our commitment to people, quality, and service.

Role Summary:

We are seeking a motivated Team Leader to be the key point of contact for our Customer Service Team and customers. You will inspire your team to deliver exceptional service, enhance customer relationships, and help meet operational objectives. Ideally you will have experience in food manufacturing or fresh produce.

Main Responsibilities:

Manage customer sales and works orders Coordinate transport requirements with customers and 3PL providers Ensure ERP systems are updated Resolve customer service issues and improve service levels Track orders with production, warehousing, and stock teams Maintain accurate master data in ERP systems Attend customer meetings and drive the Customer Service agenda Investigate and resolve service errors Document and maintain KPIs Assist with training and development of team members Provide comprehensive handovers between shifts

Qualifications and Skills:

Good standard of English and Maths Proficient in Microsoft Office Excellent communication skills Experience in Fresh Produce (preferred) Knowledge of Prophet (preferred)
Job Type: Full-time

Benefits:

Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Day shift Weekend availability
Application question(s):

Is your customer service experience within the food manufacturing or fresh produce industries?
Work Location: In person

Reference ID: CSS(S)