Job Description

Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK\'s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

Our goal, to be number one in all aspects of our business and in the markets we operate, relentlessly pursuing excellence and growth.

About The Role

Our Customer Installation Centre at our Scunthorpe Office offers a wide variety of views and perks from our subsided on-site canteen, to a free on-site gym, which is open 24/7 plus free on-site parking!

Main duties:

• Managing customer installation projects, providing outstanding levels of customer service to each individual customer and installer
• Handling internal and external customer and installer queries through various channels of contact
• Achieving departments targets and expectations in line with agreed SLA\'s
• Providing all Wren customers with an exceptional customer service experience and build rapports
• Offering problem solving solutions and follow up with customers and departments with a \'can do attitude\'
• Precisely recording data at all stages of the customers process to ensure records are up-to-date

About You

• You are able to see the bigger picture and embrace change.
• You will have excellent relationship-building skills and share our passion for providing world-class customer service in line with The Wren Way.
• You are enthusiastic about learning new skills and self-development.

You can problem solve and negotiate to get the best outcome for all.

Desired skills and knowledge:

• GCSE level C or above in English and Maths
• Strong communication skills - both written and verbal
• Good IT skills
• Customer Service experience
• Ability to work independently and within a team environment

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