Job Description

Job description

We are looking for a customer-oriented service representative. The purpose of this role is to ensure that customer queries are answered promptly and completely. Responsibilities will include answering ad hoc questions from customers and assisting and advising customers via emails with the highest degree of courtesy and professionalism, offer alternative solutions, and many more!

ALL CANDIDATES APPLYING FOR THIS POSITION MUST HAVE A STRONG UNDERSTANDING AND PROFICIENCY WITH SOCIAL MEDIA PLATFORMS SUCH AS INSTAGRAM AND TIKTOK AS YOU WILL BE REQUIRED TO MONITOR INCOMING ENQUIRIES THROUGH THESE PLATFORMS.

Hours of work - are 8 hour shifts between the hours of 8:30 AM - 16:30 PM

Responsibilities:

Manage large amounts of emails Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Requirements:

Familiarity with CRM systems and practices Social Media knowledge Ability to multi-task, prioritise, and manage time effectively Proven customer support experience or experience as a client service representative

Job Type

: Full-time

Pay

: 23,500.00-25,500.00 per year

Benefits:

Casual dress Company pension Employee discount On-site parking

Schedule

:

Day shift Monday to Friday Overtime Weekend availability

Location

:

Portsmouth

Work Location

: In person

Job Types: Full-time, Permanent

Pay: 23,500.00-25,500.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking Work from home
Schedule:

Day shift Flexitime Monday to Friday
Experience:

Customer support: 1 year (required)
Language:

English (required)
Work Location: In person

Reference ID: ETM CS