Job Description

Salary \xc2\xa39280.00

Location Glasgow Head Office

Shift Pattern Other

This is a temporary , part time vacancy that will close in 25 days at 23:59 GMT .



The Vacancy


2 x CSR.
15 hours. Saturday and Sunday. Rotational shifts of 7am \xe2\x80\x93 3pm or 2pm to 10pm. All office based. Immediate start. Homebase contract.

Here\'s what you can expect to be doing:

• Working within a reactive facilities management helpdesk.
• Handling inbound and outbound calls, and logging jobs in a fast-paced environment
• Co-ordinating contractors and City Technicians to ensure they attend to our City standards
• Working in partnership with customers to achieve results
• Completing a variety of administrative tasks such as quotes, uplifts, emails
• End-to-end job management
• Working as part of a team to drive customer excellence

Here\'s what we would like from you:

• Driven and passionate with a great attitude to deliver customer excellence
• Helpdesk experience in facilities management
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Ability to work as part of a team and effectively manage own workload
• Administrative experience, including knowledge of Microsoft office packages
• Previous contact centre/call centre/helpdesk experience
• Flexibility to work rotational shifts between the hours of 7am-5pm

The Company In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal \xe2\x80\x93 to make a positive change in the facilities management industry. The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model. It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world\xe2\x80\x99s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets. Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.


The Company


In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal \xe2\x80\x93 to make a positive change in the facilities management industry. The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model. It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world\xe2\x80\x99s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets. Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.