Job Description

Company Description
Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! Ingram Content Group is one of the world\'s largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs. IngramSpark was developed for, and with input from independent publishers so that professional-grade publishing services could be made more easily accessible to anyone. Customers can manage print-on-demand and digital content all within the same interface, plus we offer open access to Ingram\xe2\x80\x99s Lightning Source\xe2\x84\xa2 global distribution network. But most importantly, we help independent publishers get back to what they do best\xe2\x80\x94creating innovative content.


37.5 hours per week - Monday - Friday Job Summary Support the Account Managers and publishers to ensure timely setup of Print On Demand titles, and advise on other services to achieve sales growth targets. Essential Job Duties:

• Ensure the timely integration of new content ingestion.
• Deal with all publisher queries efficiently and accurately on the phone, email and instant message.
• Deal with calls, using empathy and active listening skills to ensure issues are dealt with to a satisfactory resolution.
• Use of an email management, ticketing system to prioritise and respond to customer queries in a timely manner.
• Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Implementation of targeted promotions, aimed at generating additional content ingestion and/or drive volume.
• Liaison with internal teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about Ingram\xe2\x80\x99s range of products and services.
• Attending publisher and author events as appropriate and client training on systems where appropriate.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.
• To report any accidents, potential hazards to your Line Manager immediately.

Other Duties: May be required to accompany Account Managers to publisher meetings. Any other duties as required in line by managers from time to time, and commensurate with role and responsibilities.

Qualifications
Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities): Experience: Minimum of three years\xe2\x80\x99 work experience in a related industry/field. Education: GSCE level education required. Skills:

• Customer-centric approach.
• Appropriate telephone etiquette.
• Attention to detail.
• Good administrative skills, able to prioritise workload and work on own initiative.
• IT literate.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical \xe2\x80\x93 must be able to adapt to frequent change
• Experience of B2B and B2C client support.
• Proven experience of working in a fast-paced, changing environment.

Essential Physical Demands:

• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.