Job Description

Omniplex Services will be recruiting a Customer Service Executive, for our Online Services. The purpose of the Customer Service Executive role is to promote excellent customer service for our ticket holders and general enquires that may arise.

Job Purpose: Join our Customer Care Team to withhold our customer service to our MyOmnipass Customers. You will also be reasonable for on-going support for all our customers. Working from our Northern Ireland Headquarters, in Lisburn.

Day-To-Day activates will include:

Handing ticket inquires across all sites and mediums Ensuring customer inquiries are resolved to completion Handing refunds at a head office level for customers, if valid and required Investigating issues and communicating to teams internally. Issues reporting on a daily, weekly and monthly basis were detailed Other ad hoc duties
Key Candidate Requirements for Role:

Bubbly, charismatic and great communicator Excellent telephone manner Strong planning and organisational skills Tech savvy Experience in handling customer complaints Ability to develop and maintain strong business relationships
Reporting To: Customer Service Manager

Job Type: Permanent

Hours of Work: Working 5 days a week over a 7-day roster, 20- 40 hours, this my increase or decrease depending on trade, sickness and other staff holidays.

*After 6 months in the position, the successful candidate will become a senior Customer Service Executive, with an increase of 0.50 per hour.

Job Types: Permanent

Salary: 12.21 per hour

Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Job Type: Permanent

Pay: From 12.21 per hour

Expected hours: 20 - 40 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Night shift Weekend availability
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: Customer Service Executive Omniplex