Job Description

About us

At Oushk Pharmacy, we believe that feeling good and looking great should go hand in hand. We're a modern, boutique-style online pharmacy offering expert support in weight loss, skin health, and wellness. From personalised treatment plans to trusted medications like Mounjaro, our mission is to help people take control of their health in a way that feels empowering, supportive and safe. As a growing team, we're committed to creating a workplace that values care, customer experience, and confidence -- both for our customers and for the people who work with us.

About the role:

We're looking for a friendly, organised and proactive individual to join our team as a full-time Customer Service Officer. You'll be the first point of contact for our customers, providing helpful, thoughtful and timely support across phone, email and social media channels.

What you'll be doing:

Handling customer queries with professionalism and care Managing communications via email, telephone and social platforms Supporting customers with their orders, subscriptions, and queries about treatments Logging interactions and escalating queries when needed

What we're looking for:

A strong willingness to provide exceptional customer service Excellent communication and listening skills Comfort with learning systems and processes (training provided) Ability to stay calm under pressure and respond in a supportive, friendly way

Nice to have (but not essential):

Previous experience in a customer service role Personal or professional knowledge of weight loss journeys Familiarity with weight loss treatments, including Mounjaro

To apply

Please submit a covering letter and CV to: bilal@oushk.com

Job Type: Full-time

Schedule:

Day shift Every weekend Monday to Friday Night shift Overtime Weekend availability
Work Location: Hybrid remote in Hyde SK14 4RY