Job Description

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AUG20235402

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Customer Service Representative (Helpdesk) - Nights
Reference: AUG20235402
Expiry date: 2023-09-29 17:30:00.000
Location: Bristol
Salary: Competitive
Benefits: Flexible

Bouygues Energies and Services has an exciting opportunity for a Customer Service Representative (Helpdesk) - Nights to join our Helpdesk team at Southmead Hospital in Bristol. This is a full-time permanent position working 38.5 hours per week, 4 on 4 off NIGHTS from 19:00 to 07:00 with a one hour unpaid break

The role:

• To provide a professional FM Helpdesk service
• To receive calls and enter the details onto the CAFM system to enable the works to be completed
• Contact relevant subcontractor and co-ordinate site visits
• To support the planned maintenance programme by generating jobs and updating the system when work is complete
• Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
• Working 38.5 hours per week, 4 on 4 off NIGHTS from 19:00 to 07:00 with a one hour unpaid break

The person:

• Must have experience of providing excellent customer service ideally in a helpdesk environment
• Knowledge of a CAFM system desirable - Maximo
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use email, management systems, databases)
• Well organised and able to prioritise workload
• Good timekeeper and reliable
• Able to work under pressure and to deadlines

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company\'s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.

Bouygues