Job Description

Apply today to work as a Customer Service Representative for our client who offers long-term flexible rental, UK car and van hire online from over 100 nationwide locations!

Staffline is recruiting for a Customer Service Representative in Glasgow.

This is a permanent position working full-time 40 hours a week Monday to Saturday any 5 out of 7 days on a fixed shift. The exact timings of the shifts are to be confirmed.

The rate of pay is \xc2\xa321,911.40 per year.

Candidates must have experience in a similar role and hold a valid UK Driving License (held for 12 months).

Your Time at Work

- To deliver quality customer service as part of a team and individually, at all times to all
customers, to the required standard.
- To identify, maximise sales opportunities to increase turnover and profit.
- Ensure all Company procedures are followed including damage notification and recovery.
- Identify customer needs/make sales. Close enquiries, take reservations.
- Meet and exceed customer requirements.
- Identify sales opportunities and pass to Manager and/or Account Manager.
- Ensure damage notification is handled promptly and professionally.
- Maintain client confidentiality.
- Identify, pursue and resolve issues arising from rental.
- Knowledge of terms and conditions of rental.
- Follow set procedures on validation of customers.
- Know when and how to refer anomalies to others for authority where required.
- Develop knowledge of branch delivery areas.
- Provide \'out of hours\' service as/when required
- As part of team, provide weekend cover as may be required

Our Perfect Worker

- Demonstrate excellent customer service
- Excellent communication skills
- Administrative skills
- Computer skills (email, spreadsheets and an ability to learn/use in-house systems)
- Full driving licence (held for 12 months)
- Compliance with Company procedures experience
- Customer service experience
- Reliability and flexibility
- Sales performance

Key Information and Benefits

- Earn \xc2\xa321,911.40 per year
- 5 out of 7 days fixed shift
- Free car parking on site
- Full training provided
- Permanent Opportunity

Job Ref: 1DHIRE

About Staffline

Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.

We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.

Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Staffline