Job Description

Immediate Start - Full time 8.30am-5.30pm The candidate would be enthusiastic and an experienced administrator, and beneficial if they have worked within a similar industry but not essential; working for a reputable Family run Heating Business based in Pinhoe, Exeter, which has been established for over 40 Year\'s. We are looking for someone who shows great customer service skills; to work well in a small friendly office environment; who is able to time manage, prioritize workload, strong communication skills, skills in processing and Microsoft Office, excel experience, work well on your own and as a team; with a friendly and proactive approach, who has ability to adapt to a diverse role. The role is varied, where you will be taking responsibility for:-

• Taking calls from clients by telephone and email, booking in of service appointments, emergencies and planned works and coordinating with Engineers.
• Scheduling for Engineer\'s, sending appointments and completing general administrative duties.
• Liaising with Suppliers and quoting customers, purchasing/hiring of equipment and ensuring correct goods received/returned.
• Liaising with other members of Staff & Customers throughout large and small projects, to ensure accuracy and high levels of service.
• Implementing customer satisfaction questionnaires.
• Updating records, taking payments, reconciling Engineers credit card payments.
• Taking deliveries of goods and allocation, arranging collections and ensuring parts in stock.
• Updating stock levels and pricing.
• Fleet management.
• Processing on inhouse system.
• Updating records and job status effectively.
• Bringing new ideas and updating social media platforms.

Experience: Minimum of 2 Years preferable Please email CV\'s to Ellie Stevens Job Type: Full-time Salary: \xc2\xa323,000.00-\xc2\xa326,000.00 per year Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Exeter, EX4 8JN: reliably commute or plan to relocate before starting work (required)

Education:

• Certificate of Higher Education (preferred)

Experience:

• customer service: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person Reference ID: Kseadmin1311