Job Description

Customer Service Representative

Doncaster

\xc2\xa322,000 to \xc2\xa324,000 depending on experience

Elevation Recruitment Group is excited to be recruiting a Customer Service Representative to provide extensive Customers service and support. The Companies Customer Service \'Centre of Excellence\' has the commitment to providing value added services to both internal and external customers, whilst ensuring a positive and professional offering in a timely manner.

As a Customer Service representative you will be responsible for:

• Demonstrates awareness of H & S requirements for self, Department and Site. Proactively engages in promoting a H & S culture
• Log and register incoming call activity to defined process
• Receive and accurately process customer order & query information by EDI, telephone, e-mail or other defined methods. Have a willingness to help customers & present solutions to expedite order & delivery issues
• Expedite delivery query items logged by Customer Service Contact team in line with defined process & within prescribed timelines
• Escalate issues via team lead or management team where necessary to meet expectations of customer
• Ensure customer expectations are exceeded, consistently delivering a dependable and accurate service. Manage third party suppliers and stock availability/deliveries
• Proactive communication to advise Customer Service Contact Team & customers of potential availability and delivery issues. Ensure the customer is fully enlightened and informed with all the details
• Ensure consistency in your approach and ways of working when dealing with customers. Accountability for effective and knowledgeable behaviours
• Establish and maintain relevant open lines of communication across the business and with field-based Sales & Technical teams. Daily contact with Transport and Distribution arranging alternative vehicle requests may also be required
• Proactively suggest improvements to further enhance best practice and service delivery
• Contribute to positive team spirit

Technical requirements for a Customer Service Representative include:

• Basic IT skills - Microsoft Office
• Working knowledge of SAP preferred
• Good communication skills both internally and externally

If this role sounds like something you are interested in please don\'t hesitate to get in touch!

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Elevation Recruitment