Job Description

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and number of colleague discounts! \xe2\x80\xa2We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). \xe2\x80\xa2Upon completion of training, you will receive a salary uplift. \xe2\x80\xa2We are also all about balance so we offer the opportunity for a compressed shifts and part-time shifts, built around your role and home life, wherever possible.

What you will do:

• Greet and welcome customers, providing exceptional customer service at all times\xe2\x80\xa2 Manage cashier transactions, supporting customers with daily banking, including cash, card, and cheque handling \xe2\x80\xa2 Identify and address customers\' needs and advise them on our products and services accordingly\xe2\x80\xa2 Open and manage personal and business accounts\xe2\x80\xa2 Provide loan and credit card facilities\xe2\x80\xa2 Take full ownership of customers\' queries through to resolution\xe2\x80\xa2 Help customers with the Magic Money Machines and Safe Deposit Boxes\xe2\x80\xa2 Actively participate in the store events \xe2\x80\xa2 Support new colleagues joining Metro Bank (you might even become their Buddy!)

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders \xe2\x80\xa2 Ability to balance building relationships with your customers with attention to detail - we are a bank after all! \xe2\x80\xa2 Strong computer skills with working knowledge of Microsoft Office \xe2\x80\xa2 Be flexible to work a variety of shift patterns over the seven days Metro Bank are open \xe2\x80\xa2 Ability to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!)

• Right from the start, we\'ll give you full training and great support so you don\'t need previous experience of finance or banking, but you must have experience but you do need experience of dealing with customer service queries

We have been awarded the \xe2\x80\x9cMost Loved Workplace\xe2\x80\x9d! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities

Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that \'normal\' office hours aren\'t always doable, and while we can\'t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren\'t sure if you are 100% there yet\xe2\x80\xa6 why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Closing Date:

06/10/2023

Job ID:

Metro Bank #19700

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Our purpose is to accelerate gender equality in the workplace through the power of flexible working...

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