Job Description

Job Title: Customer Service & Warehouse Operative

Customer Service (Email & Socials):

Respond to customer queries via email and socials in a timely and friendly manner Resolve product, delivery, and order issues with professionalism and empathy Maintain accurate records of customer interactions using our CRM/ticketing system Provide product advice and sizing help when needed Liaise with couriers and internal teams to resolve shipping issues quickly

Warehouse Operations:

Pick, pack, and dispatch online orders with accuracy and care Unpack and check incoming deliveries against purchase orders Organise stock and maintain a tidy and efficient warehouse environment Assist with stock counts and inventory management

Refund Processing:

Inspect returned items for quality and eligibility Process refunds in line with company policies Communicate with customers regarding the status of their return or exchange Flag and report recurring issues to help improve product or delivery quality

Administrative Support:

Carry out general admin tasks as directed by the COO Assist with order tracking, courier queries, and returns coordination

Requirements:

Previous experience in customer service and/or warehouse roles preferred Strong communication skills, both written and verbal Attention to detail and ability to multitask effectively Basic IT skills (email, Shopify, spreadsheets, etc.) A team player with a "can-do" attitude Physically able to lift boxes and stand for periods of time

Nice to Have (Not Essential):

Experience with Shopify, DPD/Royal Mail/An Post portals, or warehouse software Interest in fashion or athleisurewear

Perks:

Staff discount on all products Positive and friendly team environment Flexible hours where possible Opportunity to grow into a more specialised role as we expand

Hours Required:

Monday - Thursday : 9am - 4pm Friday : 9am - 12pm
Please submit your CV detailing your relevant experience.

Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 29 per week

Benefits:

Employee discount On-site parking Store discount Work from home
Schedule:

Day shift Monday to Friday No weekends
Experience:

customer service: 1 year (preferred)
Work Location: Hybrid remote in Ballymena

Application deadline: 04/05/2025
Expected start date: 26/05/2025