Job Description

Rohan is one of the leading outdoor clothing brands in the UK with over 50 retail stores across the country. Our content is curated to express the detail and technology that goes into our products, that are suitable for outdoor and city adventures alike, it is then shared with new and existing customers through multi-channel activity.If you love helping people and have a passion for providing first class customer service then read on. You would be working within our busy, friendly, customer service team.We work in lovely offices in Kiln Farm in Milton Keynes, it's a great place to work, with free parking just outside.No shift work or weekends, it's Monday to Friday, 9am - 5pm, no cold calling or hard sales, we are all about providing the most engaging service to our customers.Who are we looking for?We are looking for a highly capable and dynamic Customer Service Representative to join our busy team. We are an ambitious business and have lot of exciting plans ahead.No previous office experience is required, you may be looking for a career change into an office environment, or looking for your first role having recently left Uni/college.You will however need to have the following skills:

• A strong communicator to engage with customers.
• Confidence on the phone to help people with queries, build relationships, and manage customer expectations.
• Confident decision maker.
• Ability to compose clear, informative and personal emails, paying attention to detail.
• Posses an enquiring mind, with the ability to investigate issues to find solutions for our customers.
• Build relationships with customers and teams across the business.
• Thrive on multi-tasking and a fast-paced environment.
• A quick learner of systems, processes, and products.
• Ability to work on multiple in-house computer systems
• Experience dealing with customers either face to face or on the phone would be an advantage.

About the roleThe role consists of 60% admin and 40% dealing with phone orders and enquiries.Main duties

• Telephone calls/orders and maximising sales.
• Email and letter communication
• Delivery update correspondence with customers
• Courier reports and communication to customers on parcels
• Further investigation on payment details as required
• Handling of Complaints
• Offering internet support
• Product reviews

What's in it for you?

• Monday to Friday working hours
• 23 days holiday plus Bank Holidays
• Extensive in-house Training and access to e-learning modules
• Clothing allowance
• 50% discount on Rohan clothing
• Contributions to a Pension scheme
• Life cover based on salary
• Employee Assistance Scheme

Rohan