Job Description

Customer Service / Order Processor (Part-Time)
Paddock Wood
312.11 per hour
Monday to Friday part-time 20hpwThis a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT Literate motivated customer service professional to join their team.Roles and Responsibilities: Process orders are received via the website, phone, electronic transmission, fax and email
Answering customers phone calls (enquiries, orders, queries)
Processing trade & private orders onto the sales ledger
Customer file maintenance, including the creation of new accounts
File maintenance, including creating new records
Correspondence with customers and publishers (mainly via email)
The input of daily dispatch information into the system
Downloading Amazon orders and website orders into the system
Sending customer proformas & quotations
Dealing with customer credit claims and raising credit notes
Calling carriers to find out the whereabouts of parcels
Produce weekly dispatch & sales reports
Liaising with client publishers regarding queries, orders and advice requiredThe ideal candidate will have previous experience in a similar role, have the ability to build strong relationships with colleagues, customers and other third parties, be computer literate, and preferably have experience working in logistics/dispatch.At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a clean copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and marketxe2x80xa6

KH Recruitment