Job Description

Vacancy

Post Title
Customer Service Officer (full time)


Directorate
People & Communities


Location
Eastleigh House


Advert Close date
26/11/2023

Job description

Job advert text
Customer Service Officer
Full time
37 hours per week (8:30am-5.00pm)
Band 3 - \xc2\xa324,568 per annum

Eastleigh Borough Council is an ambitious and progressive Council recognised for our innovation and achievements, whilst delivering high quality service to our customers and the community. Our Customer Support Team is part of a changing and evolving People & Communities Directorate, aiming for greater efficiency and a smarter approach to resolving customer enquiries.

Following recent internal recruitment, we are seeking a professional and well-motivated Customer Service Officer to join our team who can provide a high standard of customer care. This front-line role involves helping customers access a broad range of Council services, handling various enquiries, complaints and service requests through to conclusion wherever possible. You will be comfortable handling sensitive information and will initiate work requests for our back office and delivery teams. You will be interacting with customers across email and digital channels as well as traditional methods of face-to-face and telephone, in a calm and efficient manner. We are keen to promote online channels to our customers and your role would be a key part in this.

You will use computer-based information systems for managing customer enquiries therefore proven IT skills and the ability to learn new systems quickly is essential in this role. Attention to detail and achieving high standards of work, together with good listening and communication skills, are also a must. This is a busy working environment so you will need to be resilient, adaptable and enjoy sharing your skills with our great team.

The recruitment and selection process will take place over two stages. The first stage will be held digitally, please would you therefore indicate on your application whether you have a PC, laptop, tablet or smartphone available at home to enable a video call. Candidates successful at the first stage will be invited to an interview in person at Eastleigh House.

If you are excited by this opportunity and feel you have the skills, experience and attitude we are looking for we would love to hear from you. At Eastleigh, we are committed to supporting and developing all our staff and creating a culture that is inclusive, innovative and enjoyable. We offer a good range of benefits and facilities.

Local Government pension scheme (defined benefits scheme)
Up to 27 days annual leave (dependant on local government service)
Flexible working scheme
Subsidised train travel
Excellent working environment
Good work life balance

Previous applicants need not apply on this occasion.

Closing date: 26 November 2023
Stage 1 Interview date: 5/6 December 2023
Stage 2 Interview date: 11 December 2023

Employment & compensation

Employment type
Full time


Employment status
Permanent


Weekly contract hours
37.00


Salary band
Band 3


Salary (\xc2\xa3)
\xc2\xa324,568