Customer Service Officer, Coutts
London, United Kingdom
Job Description
Join us as a Customer Service Officer at Coutts.
- This is an exciting opportunity to learn new skills and develop your banking knowledge in an inclusive, fast paced and engaging environment
- You\xe2\x80\x99ll strive to deliver an outstanding customer experience while handling an array of calls with care and attention
- With comprehensive training and the opportunity to achieve internal accreditations, you\xe2\x80\x99ll be encouraged and supported to explore your potential at Coutts
- We\xe2\x80\x99re here for our customers, whatever the time of day or night, so you\xe2\x80\x99ll need to be flexible in working a rotating shift pattern
As a Customer Service Officer at Coutts, you\'ll take telephone instructions and respond to customer requests for information about their day-to-day banking needs and credit card transactions.
Day-to-day, you\xe2\x80\x99ll be:
- Taking real ownership of each enquiry
- Updating databases with accurate customer data
- Making sure that complaints and complex issues are documented
- Keeping up to date with regulatory requirements
To thrive in this role, you\'ll need a background in customer service and experience of providing exceptional service either face to face or over the phone.
You\'ll also demonstrate:
- Great communication skills
- A genuine desire to learn new skills
- Basic IT skills and proficiency in Microsoft apps
- You\xe2\x80\x99ll join us on a competitive salary of \xc2\xa332,265 and receive a contribution to help you save for retirement
- With our fully flexible reward programme, you can choose from a range of protection, healthcare or lifestyle benefits
- You\xe2\x80\x99ll enjoy a generous holiday entitlement of 33 days too, and may need to work bank holidays
Job Posting Closing Date: Job Posting Closing Date is not yet published.
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Job Detail
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Job IdJD2985598
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£32265 per year
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Employment StatusPermanent
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Job LocationLondon, United Kingdom
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EducationNot mentioned