Customer Service Key Account Coordinator
Basingstoke, United Kingdom
Job Description
- World leading in their sector
- A business that will offer real career progression
About Our Client
Customer Service - Key Account Coordinator, Basingstoke:A truly international and market leading business, with modern offices close to key bus routes and offering free parking. This is a great business to grow your career.Customer Service - Key Account Coordinator, Basingstoke: The Customer Services department is seeking to recruit a Key Accounts Coordinator. The successful candidate will report directly to the Key Accounts Manager. They will take full ownership of all aspects of managing their designated Key Accounts including resolving all queries, scheduling and attending regular meetings with the customers, and providing monthly business reports.
This is a varied and challenging position which will involve:
- Understanding Key Account customers\' requirements
- Developing and improving the EDI relationship
- Scheduling and attending meetings
- Producing minutes and controlling the action points from the meetings
- Monitor the dispatch performance of orders assisting in warehouse workload management
- Actively involved in the change management process; raising and testing change management forms as required
- All areas of Customer Service, processing orders, liaising with warehouse and 3PL
- Dealing with Amazon or large retailers is a big advantage but not essential
The Successful Applicant
Customer Service - Key Account Coordinator, Basingstoke:This is an exciting role that requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of logistics or distribution would be an advantage.
- Recent experience of face to face-to-face Key accounts management
- Excellent written and verbal communication skills
- Excellent working knowledge of Microsoft Office Excel
- A thorough understanding of Customer Services Processes would be an advantage
- A flexible and willing attitude
- Demonstrate attention to detail
- Used to dealing with SLAs and tight deadlines with changing customer demands
All applicants must have the right to live and work in the United Kingdom.
What\'s on Offer
Salary of circa \xc2\xa325,000 with good holiday, free parking and other benefits.- Hybrid Working
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Employee benefits package -
Life insurance, Group Income protection, EAP, Private medical insurance, Pension, Cycle to work, Gym memberships, Tastecards, Sight tests and glasses contribution, On-site health checks and flu vaccinations and many more.....
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Job Detail
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Job IdJD3019138
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBasingstoke, United Kingdom
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EducationNot mentioned