Job Description

Start Date:

12/05/2025

Work Schedule: Monday to Friday:

40 hours per week, with shifts scheduled between

7:00 AM and 10:00 PM

on a rotational basis (8 hours shift) +

1 full weekend (Saturday and Sunday)

in every 4 weeks

About Message Direct:

Established in 1994, Message Direct was the first UK company to adopt DDI (Direct Dialling In) technology for the purposes of providing a business answering service. This in effect makes us the longest established call handling service. Over the course of the last 30 years, we've built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions, which is why we're so proud of our 97% customer satisfaction score.

The opportunity:

We're seeking enthusiastic and dedicated

Contact Centre Agents

to join our dynamic team. If you excel in fast-paced environments and are passionate about providing an exceptional customer experience, this role is for you. Responsibilities include handling personalized calls, taking accurate messages, redirecting calls, and booking appointments through external systems. Maintaining professionalism and composure under pressure is essential. Enjoy comprehensive in-house training and ongoing professional development in a supportive team environment.

Key Responsibilities:

Handle and manage calls using client-specific scripts to ensure personalized service. Take precise messages, redirect calls appropriately, and book appointments using external booking systems efficiently. Communicate professionally with callers, maintaining composure during high-stress situations or when dealing with challenging behaviours. Successfully complete initial and ongoing in-house training programs, including updates, refreshers, and other relevant training sessions. Adhere to all internal policies, including but not limited to equal opportunities, health and safety, and other guidelines issued for the benefit of all colleagues.

Role requirements:

Previous experience working in a call centre will be beneficial. Strong written and verbal communication skills, with excellent use of English language and grammar. Proficiency in basic IT skills and using computer systems, including laptops and headphones.

About you:

Ability to remain calm and composed under pressure, with skills in de-escalating tense situations professionally. Eagerness to learn and develop new skills. Friendly, enthusiastic, and empathetic approach to telephone conversations. Solid attention to detail in all tasks. Adaptable to handle a variety of tasks and changing priorities. Strong active listening skills. Able to commute to Ferndown.

Company benefits:

Health Cash Plan and EAP with Simplyhealth after successful completion of the probation period. Full In-house training provided. Career development opportunities. Pension scheme Holidays Referral reward programme.

Work Schedule:

Monday to Friday:

40 hours per week, with shifts scheduled between

7:00 AM and 10:00 PM

on a rotational basis + 1 full weekend (Saturday and Sunday) in every 4 weeks

Hourly pay rate

: 12.27

Location:

In person - Ferndown

Job Type: Full-time

Pay: 12.27 per hour

Application question(s):

Are you able to commute to Ferndown? Do you have the legal right to work in the UK? Have you ever worked at Message Direct or JAM? Are you able to start working the 12/05/2025? Are you able to work Monday to Friday: 40 hours per week, with shifts scheduled between 7:00 AM and 10:00 PM on a rotational basis (8 hours shift) + 1 full weekend (Saturday and Sunday) in every 4 weeks?
Work Location: In person