Job Description

Passionate about cars? Great. Passionate about customer service? Even better.

We\xe2\x80\x99re currently looking for a Customer Service Executive to create an outstanding customer experience at our Stoke-on-Trent Vauxhall branch and help customers get excited about our products.

Hours

You\xe2\x80\x99ll work a 5-day week on a set rota that includes weekends (44 hours per week).

About the role

At Arnold Clark you\xe2\x80\x99ll be known as a Product Genius, but your role revolves around customer experience. Our Product Geniuses are devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle \xe2\x80\x93 they\xe2\x80\x99re our in-branch experts.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience.

Day-to-day duties

• Helping your branch with various marketing activities \xe2\x80\x93 from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
• Preparing the showroom and cars for the day ahead.
• Organising and accompanying customers on test drives.
• Swotting up on our vehicles and manufacturers.
• Learning about our products so you can help our customers find the perfect fit.
• Providing relevant information and being there for our customers with all the answers.

Essential skills

• You\xe2\x80\x99ll be a confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you\xe2\x80\x99ll be responsible for ensuring an outstanding customer journey that\xe2\x80\x99s memorable for all the right reasons.
• A full UK driving licence.
• As happy working on your own initiative as you are in a team.

You\xe2\x80\x99ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We\xe2\x80\x99d expect you to be a great team player.

If you make the cut, you\xe2\x80\x99ll benefit from excellent working conditions, extensive training, sick pay cover, maternity & paternity packages, enhanced holiday package, life assurance and private health care \xe2\x80\x93 making our package one of the best in the industry.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do \xe2\x80\x93 diverse in our make-up, united in our goals.

To find out more about , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Arnold Clark