Job Description

Do you enjoy being on the phone? Are you passionate about phenomenal customer experiences? Want to help customers on their journey to carbon-free motoring? If your answer is \'yes\' to all of these, keep reading.
Want to know a little about us? At Novuna Vehicle Solutions, we\'re passionate about building a better tomorrow. Which is why we\'re lighting the way in the electric vehicle revolution. From family cars to HGVs, we\'re helping customers of all kinds on their journey to carbon-free mobility. We\'re proud to be a Top 50 Inclusive employer, and we\'re number 15 in Glassdoor\'s Top 50 Employer list.
What does the role involve? Working in our friendly and supportive SME customer service team, you\'ll be dealing with a wide range of queries from brokers, small businesses, and personal leasing customers. We\'ll provide full on-the-job training and you\'ll also receive industry-leading training through our Customer First programme and our accredited EV (electric vehicle) Academy. Once you\'re fully trained you\'ll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests. Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 2 days per week in the office. The starting salary for this role is \xc2\xa323,000 per annum, rising to \xc2\xa324,000 upon successfully completing your probation. Some of your key duties will include:

• Interacting with customers by phone and email
• Resolving customer queries where possible in the first call or email
• Liaising with specialist teams where needed

What are we looking for? You\'re passionate about delighting your customers and get a real kick out of providing a good service. You\'ve got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved. Also, we\'re looking for the following:

• Friendly telephone manner and a strong customer service ethic
• Excellent written and verbal communication skills
• IT literate and comfortable learning new systems and processes
• Able to work on your initiative

What can we offer you? At Novuna we take our people promise seriously. If you join us, you\'ll have a chance to make a difference, opportunities to learn, and time to shine. In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days\' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What\'s the next step? Interested? Start your application today and see what Novuna can offer you. Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds. #LI-Hybrid