Job Description

With over 50 years of industry expertise, StowAg offers an extensive and continually expanding portfolio of more than 20,000 products designed for farmers, agricultural contractors, estate managers, and landowners. Our comprehensive services encompass expert advice, tailored solutions, and animal health support, in addition to strategic guidance for agricultural businesses throughout the UK. Our dedicated team is committed to delivering exceptional customer service by going above and beyond, maintaining a positive attitude in all situations, and genuinely prioritising the best experience for our customers.ROLE SUMMARY:We are seeking a proactive individual to join our successful sales team. The ideal candidate will possess strong interpersonal communication and effective problem-solving skills. Responsibilities include providing exemplary sales and customer service support to clients through telephone, email, and live chat interactions.ROLE RESPONSIBILITIES:

• Prioritise and process customer orders and inquiries received via telephone, email, or live chat.
• Investigate and resolve customer complaints efficiently and with patience, assisting customers with issues such as late deliveries, incorrect orders, or faulty products.
• Maintain comprehensive and accurate customer service records.
• Ensure the confidentiality and security of sensitive records and financial information.
• Learn how to use database systems and technology to deliver great customer care.
• Collaborate with the wider sales team to achieve positive sales outcomes for the company.
• Assist customers in online registration and order processing as needed.
• Monitor product availability for customer orders and proactively manage stock replenishment to fulfill customer needs.
• Communicate with customers regarding their orders, including any delays or modifications in delivery schedules.

WORKING HOURS:08:00 - 17:00 (45-minute break) Monday - FridayBENEFITS:

• 30 days of annual leave (includes bank holidays)
• Volunteer Leave
• Bereavement Leave
• Dependency Leave
• Maternity/Paternity Leave
• Store Discount
• Growth by sharing annual bonus
• Free lunch on pay day
• Corporate clothing
• Yearly paid eye tests

CompanySince 1969, we have proudly served as a reliable supplier for farmers, contractors, and the rural community throughout the Cotswolds and beyond. With convenient locations in Longborough, Thame, and Alton, we offer an extensive selection of over 20,000 products available for in-store pickup or online ordering-ranging from range of livestock feed to fencing solutions and large animal handling systems. Our knowledgeable team is dedicated to providing exceptional service, featuring local representatives who personally visit farms to offer tailored advice. With our SQP-qualified staff on hand to assist with animal health needs, along with fencing and livestock specialists offering free quotes, we are committed to ensuring our customers find exactly the right products.Company info Website Telephone 01451 830 400 Location EASTGATE HOUSE
MORETON ROAD
LONGBOROUGH
Longborough
GLOUCESTERSHIRE
GL56 0QJ
United KingdomShare this jobApply for Customer Service ExecutiveAlready uploaded your CV? to apply instantlyFields marked with an asterisk (*) are requiredFirst name requiredLast name requiredWhat is your email address? requiredYour CV requiredYour file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MBDrag and dropChoose a fileSelected file: Remove fileSave my CV for future job applications and share with recruiters to headhunt me for new rolesSend my CV for a free review withAdd a cover message requiredPersonal Summary required{{ maxLength }} characters remainingWhat sectors do you have experience working in? requiredAcademic & EducationAnimal Health & NutritionArable & AgronomyCrop Science & NutritionDairyEngineeringEnvironment & EcologyEquestrianFarm Work & ManagementFood & Fresh ProduceGenetics & BreedingHorticulture, Forestry & WoodlandFinancial & Accountancy ServicesLivestockMachineryPoultryProperty, Land & Estates ManagementSales & MarketingSoftware & Precision TechnologyTechnicalTrading & PurchasingWhere are you currently based? requiredAre you eligible to work in the UK? requiredDo you have a full UK driving licence? requiredEmail me similar jobs when they become available Your communication preferencesWe would like to keep you up-to-date with what's happening at Farmers Weekly and tell you about our latest products and other services. Based on your choices below, we'll send you emails we think you'll be interested in, including selected articles and reminders about forthcoming events.I want to receive SMS and/or email marketing communications from Farmers Weekly.When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on Farmers Weekly Jobs you agree to our and . All emails will contain a link in the footer to enable you to unsubscribe at any time. Farmers Weekly is a tradename of . By registering your details, you understand that your personal data will be handled according to our .Send applicationSave jobClick to add the job to your shortlistYou need to or to save a job.Get job alertsCreate a job alert and receive personalised job recommendations straight to your inbox.MA Agriculture Limited
Registered Office: Mark Allen Group, St Jude's Church, Dulwich Road, London, SE24 0PB

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