Job Description

ABOUT US:

Comm-Ply are a manufacturer of commercial lining kits that are fitted to the interior of vehicles. With over 20 years' experience operating in the fast paced and dynamic commercial manufacturing sector. Comm-ply provide a true end-to-end service; from Interior ply lining, bulkheads, racking, glass racks etc to Exterior tow bars, reverse cameras, light bars, chapter 8 etc. Comm-Ply have fitment teams that travel country wide fitting all aftermarket products.

JOB TITLE:

CUSTOMER SERVICE EXECUTIVE

RESPONSIBLE TO:

CUSTOMER SERVICE TEAM LEADER

JOB PURPOSE:

To provide support through administration, reporting and customer service. To provide an effective communication channel between potential and existing customers, management, fitters and the production team.

SALARY BAND:

Comm-ply have a stringent training plan and salary scale for all our employee's based on 4 levels, Bronze (26,000pa), Silver (27,000pa), Gold (28,000pa) and Platinum (29,000pa). This is built into a career progression plan which is reviewed every 6 months.

All new Employee's start at Bronze level which is 26,000 per annum. Progression into Silver, Gold & Platinum levels are based on your Training and ability to work without assistance or with little assistance.

HOURS:

Monday to Friday 8:30am - 5pm.

HOLIDAY:

22 Days + Bank Holidays.

PLACE OF WORK:

Head office which is located at 1 Lockwood house, Lockwood Way, Leeds, LS11 5TQ.

REQUIRED SKILLS:

IT Literate.

Experienced in office administration.

Customer Service Experience.

Fluent in English.

IDEAL CANDIDATE:

Strong communicator.

Accurate and organised.

Able to multitask.

Fast paced and Self-Motivated.

Approachable and Good character.

RESPONSIBILITIES:

? To provide an excellent customer experience while adhering to internal customer service KPI's.

? Answering customer queries through email and telephone services.

? Providing customers with quotations upon request.

? Ensure all contacts and records are updated and maintained in our CRM portal.

? Provide administrative support to management team members.

? Liaise with other departments to ensure customer orders are being fitted/delivered to the customer's specification and in a timely manner.

? Handling all customer complaints in an efficient way and ensuring all complaints are logged with Manager and followed up until closed.

? Liaise with the finance departments to resolve customer queries surrounding invoices and pro-forma's.

? Be responsible for tracking order status and updating the customer.

? Load new customer accounts into our CRM database.

? To troubleshoot any issues and report to the IT team.

? Assist in projects to develop the customer journey.

? Placing and updating orders on our in house system.

? Archiving and filing.

? Reporting.

TEAM RESPONSIBILITIES:

? Assist in development and promote the culture of continuous improvement, thereby recommending and implementing authorised changes.

? Comply with Health & Safety regulations at all times.

? Maintain good housekeeping of the department including the equipment within it.

? Ensure high standards of conduct, appearance and behaviour are met at all times.

? Communicate effectively with all team members, colleagues and management team.

? Participate in the company stock takes when necessary.

In addition to the above duties and responsibilities, the job holder is required to perform any other duty requested by Management from time to time.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Additional pay:

Loyalty bonus Performance bonus
Benefits:

Company events Company pension Employee discount Free parking On-site parking Referral programme
Schedule:

Monday to Friday
Experience:

customer service: 2 years (preferred)
Work Location: In person