Job Description

Are you passionate about delivering exceptional customer service and a natural problem-solver who loves helping people? Ready to advance your career in a modern, positive workplace where your development really matters? Join Zenith as a Customer Service Executive and become part of a company that values people, encourages growth, and celebrates success!



At Zenith, our people-first culture is built on respect, inclusivity, and collaboration, where your voice is heard, and your career journey is supported. We believe great customer service starts with great people, so we invest heavily in training, development, and offer clear career paths to help you thrive.



This role is perfect for anyone who wants to build on their customer skills and grow within an award-winning company that leads the fleet industry with innovation and sustainability at its core.



This position requires a high degree of phone-based customer service, as well as the ability to manage detailed administrative tasks. We're looking for someone who is passionate about delivering first-class customer service, and who handles challenging situations and complaints with sensitivity and empathy.

WHAT YOU'LL DO

You'll be joining our Corporate division, which supports some of the UK's largest blue-chip companies by providing company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals - all supported by expert in-house fleet, accident, and customer management. We deliver bespoke solutions tailored to each customer's unique needs, and by managing all core services in-house, we deliver a first class customer service every time.



In this role, you'll:


Be at heart of our corporate customer services, managing customer enquiries, acting as their first point of contact and trusted advisor Handle a wide range of enquiries via phone and email -- becoming an expert on vehicle operations Respond confidently to issues, including complaints, with effective solutions Collaborate with internal teams and management Take ownership for organising and prioritising your workload to provide timely, professional support and in keeping with agreed SLA's Support the wider team in busier periods, demonstrating a can-do attitude and a collaborative way of working Build strong, positive relationships with customers through professionalism, empathy, and clear communication

You'll be based at our state-of-the-art Kirkstall Forge head office, just 6 minutes from Leeds city centre, with fantastic perks including private healthcare after probation, career development, first-class onsite facilities, and free car parking.



If you're passionate about customer service, thrive in a fast-paced environment, and want to be part of a team that truly cares and wants to make makes a difference for our customers- this is the place for you!

WHY ZENITH?

At Zenith, we are proud of our achievements and our commitment to creating a workplace where everyone can thrive. Here's why we're a great place to work:

Sustainability Leaders

: With 41% of our fleet now Battery Electric Vehicles (BEVs), we're driving the transition to net zero as a carbon-neutral organisation. We're also proud issuers of the UK leasing sector's largest-ever green bond.

Award-Winning Business

: Recognised as Leasing Company of the Year (Fleet News 2023), Large Business of the Year Award (Yorkshire Post Excellence in Business Awards) and winners of the Diversity and Inclusion Award (Yorkshire Post Excellence in Business Awards).

Commitment to Innovation

: With a thriving fleet of 169,910 vehicles and consistent revenue growth, we're at the forefront of industry transformation.

Inclusive Culture:

Powered by six colleague-led diversity groups, we're committed to creating an outstanding employee experience for everyone.

Career Development:

Our MyGPS personal development framework empowers our people to grow, thrive, and shape their careers in a business built for the future.

SOME OF OUR BENEFITS

Competitive Salary: 25,207.65 per annum 24 days annual leave & 1 day for your birthday, with the option to buy more Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more. Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover Career Development: Opportunities for professional growth and access to our MyGPS personal development framework. Perks at Work - save money on everyday essentials with access to a shopping discounts site Support for your wellbeing - onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders Agile Working: Flexible working arrangements to suit you, with free parking onsite. Social Activities: Sports and social clubs, company activities, and team events. Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.

SOUND LIKE THE RIGHT OPPORTUNITY FOR YOU? APPLY NOW!

When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.



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