Job Description

Are you passionate about delivering exceptional customer service and a natural problem-solver who loves helping people? If that sounds like you, join Zenith's Corporate team and thrive in a supportive, modern environment with a fantastic culture!



Zenith is the UK's largest independent vehicle solutions provider and a leader in the transition to sustainable vehicle solutions. We pride ourselves on being an industry-leading business that puts employee experience first. With ambitious growth plans and a transformative 25 million investment programme underway, there's never been a better time to join our team!

YOUR ROLE AS A CUSTOMER SERVICE EXCECUTIVE

You'll be joining our Corporate division, which supports some of the UK's largest blue-chip companies by providing company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals - all supported by expert in-house fleet, accident, and customer management. We deliver bespoke solutions tailored to each customer's unique needs, and by managing all core services in-house, we deliver a first class customer service every time.



In this role, you'll:


Be at heart of our corporate vehicle services, managing your own portfolio of corporate customers, acting as their first point of contact and trusted advisor Manage a wide range of enquiries via phone and email -- becoming an expert on new vehicle orders, pricing, and in-life vehicle operations Respond confidently to issues, including complaints, with effective solutions Collaborate with Account Executives and Customer Relationship Managers Take ownership of your work, organising and prioritising your caseload to provide timely, professional support Build strong, positive relationships with customers through professionalism, empathy, and clear communication

You'll be based at our state-of-the-art Kirkstall Forge head office, just 6 minutes from Leeds city centre, with fantastic perks including private healthcare after probation, career development, first-class onsite facilities, and free car parking.



If you're passionate about customer service, thrive in a fast-paced environment, and want to be part of a team that truly cares and wants to make makes a difference for our customers- this is the place for you!

WHY ZENITH?

At Zenith, we are proud of our achievements and our commitment to creating a workplace where everyone can thrive. Here's why we're a great place to work:

Sustainability Leaders

: With 41% of our fleet now Battery Electric Vehicles (BEVs), we're driving the transition to net zero as a carbon-neutral organisation. We're also proud issuers of the UK leasing sector's largest-ever green bond.

Award-Winning Business

: Recognised as Leasing Company of the Year (Fleet News 2023), Large Business of the Year Award (Yorkshire Post Excellence in Business Awards) and winners of the Diversity and Inclusion Award (Yorkshire Post Excellence in Business Awards).

Commitment to Innovation

: With a thriving fleet of 169,910 vehicles and consistent revenue growth, we're at the forefront of industry transformation.

Inclusive Culture:

Powered by six colleague-led diversity groups, we're committed to creating an outstanding employee experience for everyone.

Career Development:

Our MyGPS personal development framework empowers our people to grow, thrive, and shape their careers in a business built for the future.

WHAT YOU'LL BRING

Previous customer service experience, especially managing complex queries Confident, creative problem-solver with strong IT skills Exceptional communication and active listening skills Calm, resilient, and comfortable in challenging conversations Organised, reliable, and great at managing your time Positive team player who thrives in a fast-paced environment

SALARY & BENEFITS

Competitive Salary: 25,207.65 per annum 24 days annual leave & 1 day for your birthday, with the option to buy more Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more. Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover Career Development: Opportunities for professional growth and access to our MyGPS personal development framework. Perks at Work - save money on everyday essentials with access to a shopping discounts site Support for your wellbeing - onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders Agile Working: Flexible working arrangements to suit you, with free parking onsite. Social Activities: Sports and social clubs, company activities, and team events. Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.

SOUND LIKE THE RIGHT OPPORTUNITY FOR YOU? APPLY NOW!

When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.



#zenhigh