Job Description

Customer Service Executive

Monday to Friday, 9:00am - 5.00pm (fully office based)

We have an exciting opportunity to join our growing team in the role of Customer Service Executive at Neo G Ltd.

Neo G was founded in 2004 and has grown quickly to be the leading orthopaedic support and brace brand in the UK and one of the fastest growing brands in the US. Neo G continues to revolutionise the consumer healthcare market through differentiation on quality and emphasis on medical efficacy and the health outcome of users. Leading the market through innovation, Neo G has helped millions of people stay active.

We are a friendly, vibrant team looking where no two days are the same, offering excellent scope to develop your skills and career... are you ready for a new challenge?

Purpose of role:

The role is to provide exceptional customer service at all times ensuring orders, calls, queries and emails are dealt with professionally and promptly.

Responsibilities:

To respond and resolve customer queries and complaints via email and telephone

To monitor and respond to messages from social media channels, Amazon UK and Ebay. Flagging to the US team any messages that require urgent responses.

To process orders and ensure they are fulfilled including liaising with the Senior Supply Chain & Logistics Manager to manage customers expectations for any unavailable lines

To invoice daily orders

Book delivery slots via EDI system (where applicable) To manage the product returns process Documenting and report generation from NAV to help with PMS (post market surveillance) for technical file for the UK To monitor and evaluate customer complaint database and report back to Senior Customer Service Support Manager and Senior Technical Manager De-hire of totes and provide support for ordering when needed To be adaptable and flexible in your approach to work To perform any reasonable request from supervisors/Manager
To work flexibly across other areas of the business on different tasks when the business requires

Comply with company policy in relation to Health and Safety, security and confidentiality

What is required for the role:

Exceptional written and communication skills Outstanding phone and email etiquette Good time management skills Good organisational skills Ability to work calmly under pressure

Qualifications:

No qualifications required, 1+ years of experience in customer service or administrative role would be desirable. Previous use of Microsoft Dynamics Nav 2018 would be desirable but full training will be provided

Benefits

Private medical insurance

Company pension scheme

Free on-site parking

Cycle to work scheme

Location

Free, on-site parking

Modern offices

Close to shops/gyms/centre of Knaresborough

5 minutes to the A1M

30 minutes' walk to the railway station

Working Environment

Family run company

Modern offices

Smart/casual dress

Free tea/coffee

Free fruit

Birthday treats

Seasonal company events

Focus on employee engagement with annual employee survey and monthly focus groups

Development opportunities to progress your career

Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person