Job Description

Job role -

Our Customer Service Executives play a key role in our client interface and our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams.

This will require being able to navigate our planning system and customer relationship management systems to find information and provide prompt responses to clients\' queries which will include the investigation and resolution of complaints. You will be required to interact with senior managers as well as with over 1,800 customer sites.

You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered and investigating discrepancies.

This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particular for those interested in working in the customer service and planning functions.

Hours of work: Approximately 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 - 16:30) and 2 late shifts (10:00 - 21:00

Requirements:

Essential: The successful individual will -

• Have a confident and friendly telephone manner and be able to liaise with people at all levels of our organisation, as well as directly with customers.

• Demonstrate a high level of attention to detail and organisational skills.

• Be a team player who is able to work to individual and shared deadlines.

• Be proficient in IT, particularly Microsoft Office - Outlook and Excel.

• Have the ability to work a shift pattern that covers mornings, evenings, and weekends.

• Be flexible in their working hours, and have the ability to cover shifts when required.

• Have strong communication and interpersonal skills, and the ability to build effective working relationships.

• Live within a commutable distance

Desirable: The successful individual will:

• Have experience of working in a fast-paced customer service/call centre environment.

• Have working knowledge of UK geography.

• Have working knowledge of WinDMS.

• Have an understanding of Drivers\' Hours Regulations.

• Be CPC qualified, or hold other transport industry qualifications.

• Have experience working in the transport industry.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco