Job Description

Are you a customer-focused professional with a knack for thriving in fast-paced environment?

We're on the lookout for a dynamic and motivated

Customer Service Executive

to join our growing team!

In this role, you'll be the first point of contact for our valued customers--providing top-tier support, resolving issues with efficiency and care, and contributing to an outstanding customer experience. If you're passionate about people, love problem-solving, and enjoy working in a high-energy setting, we'd love to hear from you!

Key Responsibilities

Handle all day-to-day aspects of customer service, ensuring a seamless experience. Respond to inbound enquiries via phone and email, liaising with clients and suppliers. Meet and exceed service level agreements (SLAs) for customer care. Set up new client contracts in our internal CRM and coordinate with the supplier chain. Work closely with the Finance Team to support accurate billing and reporting. Provide support to the Sales and Operations teams, including regular updates and status tracking. Manage a portfolio of SME clients, identifying opportunities to upsell additional services.

What We're Looking For

Strong written and verbal communication skills. Prior experience in a customer service role. Excellent organisational skills with the ability to juggle multiple priorities. A proactive, problem-solving mindset with a commitment to delivering great customer outcomes.
Full-Time | Office-Based

Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 2 years (required)
Work Location: In person

Reference ID: Customer Service Executive