Job Description

Job description

Are you motivated with high attention to detail?

Here at Gifts Direct 2 U we are looking to recruit an enthusiastic individual as we expand and develop our online platforms.

We are an energetic, fast paced and family run ecommerce retailer who really care about our employees and customers alike. We pride ourselves on the excellent products and outstanding customer service that we provide to our domestic or international customers.

Family was the making of this business and is still at the very heart of what we do.

Key Responsibilities

Answering the phone to our customers/suppliers.

Liaising with our customers via email/phone regarding existing order/new potential orders.

Answering customer queries via our online ticketing system (eDesk) and any other incoming communications - Email, WhatsApp etc

Processing claims with our Suppliers, Postal services & Platforms

Stocktaking of items

Informing customers of any order issues and communicating with appropriate action

Monitoring undeliverable mail and informing customers

Dealing with customer returns & uploading of Postage labels to our platforms

Clearing of aged stock efficiently

Creating new listings by uploading products (creating titles, uploading images, bullet points, keyword etc) for sale on our eBay, Amazon and other e-commerce platforms

Being proactive with gaining reviews for the Company

Liaising with our external partners

Assisting with picking and packing during business periods

The skills that we require

Experience in customer service

Have excellent verbal and written communication skills- to liaise with our internal departments and our external partners.

Good Computer skills essential & being Excel proficient

Ability to learn multi software applications

High attention to detail

A positive can-do attitude with the ability to work independently and prioritise workload

Excellent organisational skills to ensure great time-management,to exceed given targets

Ability to multitask

Be able to work methodically and at pace

Energetic and enthusiastic with a creative mind, bursting with ideas and drive

Benefits

28 days holiday per year (including bank holidays)

Free on site parking

Company pension scheme

Generous staff discount

Long service benefits

Our business is situated in a semi rural location with limited public transport options. Given the nature of our location, having access to a vehicle would be essential for the role unless you are able to get here by walking or cycling.

Important Information:

Due to seasonal peaks in sales , the successful candidate must be available to work up to six Sunday mornings between November and Christmas. These shifts will begin early and typically run for up to five hours. Please note, this commitment is essential and non-negotiable.

Job Types: Full-time, Permanent

Pay: 25,563.20 per year

Benefits:

Casual dress Company pension Employee discount Free parking
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (preferred)
Work Location: In person