Job Description

At Trane TechnologiesTM and through our businesses including Trane\xc2\xae and Thermo King\xc2\xae, we create innovative climate solutions for buildings, homes, and transportation that challenge what\xe2\x80\x99s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary\xef\xbc\x9a
The Customer Service Coordinator will be based at our Trane UK Depot and Office in Cumbernauld. Responsible for coordinating service schedules in the North of England Region to repair, service or install products. The Customer Service Coordinator will develop and maintain customer relationships and maximise business opportunities. Must be extremely organised and the ability to manage own workload but that of our engineers and technicians in a fast paced environment.
Responsibilities:

• Dealing with customer enquiries.
• Maintain Customer relationships.
• Handling incoming calls
• Effectively logging Service and Hire calls
• Managing Technicians diary
• Allocating and planning PPM, remedial, Hire and commissioning visits
• Raising purchase orders for Technicians
• Sending customers reports
• Invoicing
• Liaise with Team Leader and Manager on daily basis on status reports
• Any additional responsibilities as required.

Key Competencies:

• confident telephone manner
• Strong administration background
• Team player
• Customer service skills are essential
• Knowledge of a commercial HVAC is an advantage

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.