Job Description

:

Eaton\xe2\x80\x99s EPG CHD HAC Hazardous Area Communications division is currently seeking a Customer Service Coordinator.

What you\xe2\x80\x99ll do:

The principle role of the Customer Support Coordinator is to work in conjunction with the Sales & Logistics functions to ensure effective order management for our customers.

The role will be working as part of a busy team and will play a key part in the organization. Functions of the role will include customer order processing, coordination, expediting & communication. The role will require the successful candidate to deal with a large number of emails and will be expected to deal with customers, interact with other departments, handle queries, order progression and expediting of product to ensure effective completion on time for customer orders in a professional manner. Overall objective is SPOC (Single Point of Contact) for customers and management of their orders and be the VOC (Voice of Customer) internally within Eaton.

Qualifications:

• Experience within a business to business sales environment (desireable)

• Proficient in IT support packages including Excel and Outlook.

• SAP system knowledge (desirable)

Skills:

• Clear and professional communication skills

• Detail oriented and works with a high degree of accuracy data entry and interpreting skills.

• Work ethic that encourages teamwork and exceeds goals.

• Advanced analytical skills, with the ability to manage multiple tasks and challenges, ensuring proactive follow up on all actions to meet customer requirements

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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Eaton