Job Description

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company\xe2\x80\x99s new website at: .

It\xe2\x80\x99s not just about your career\xe2\x80\xa6 or your job title\xe2\x80\xa6it\xe2\x80\x99s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters\xe2\x80\xa6do things that haven\xe2\x80\x99t been done to make yours and someone else\'s life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Role: Customer Service Coordinator

Salary: \xc2\xa3Competitive

Location: Doncaster (On-site)

Hours: Monday to Thursday, 08:00am to 16:30pm, and Friday 08:00am to 13:00pm

Contract type: Permanent, Full-Time

Annual leave: 25 days plus bank holidays (plus 8 bank holidays)

We are seeking a dedicated and highly organised Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will play a critical role in ensuring customer satisfaction by efficiently managing orders, responding to inquiries, and resolving customer concerns. This position is integral to maintaining positive relationships with our valued customers and ensuring the smooth flow of our operations.

What you will be doing\xe2\x80\xa6

• Price repairs and spot overhauls accurately.
• Respond promptly and professionally to customers\' Requests for Quotations and inquiries.
• Book customer contracts, orders, and schedules.
• Manage and update customer order books.
• Coordinate material service exchanges when necessary.
• Lead or participate in customer reviews to address their needs.
• Address and manage customer concerns, including rejections and Non-Conformance Reports.
• Collaborate with various departments within Wabtec to meet customer requirements.
• Assist with weekly and monthly order intake and sales forecasting reviews.

Are you an individual with the following?

• Previous experience in customer service and administrative roles is preferred.
• Strong organisational and time management skills.
• Exceptional attention to detail.
• Excellent verbal and written communication skills.
• Problem-solving abilities and resilience in handling challenges.
• Self-motivated and able to work effectively with minimal supervision.

If you don\xe2\x80\x99t have all the above criteria don\xe2\x80\x99t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Apply today!

Legal authorization to work in UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Wabtec Corporation is committed to taking on the world\xe2\x80\x99s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world\xe2\x80\x99s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles\xe2\x80\xa6people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Wabtec