Job Description

Vivisol

are currently hiring for a Customer Service Coordinator on a 3 Month Fixed-Term Contract to provide patient support. We are looking for someone to join our dynamic call centre team on a fixed-term contract to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of

23,887.50.

The Customer Service Coordinator position is office based with a day shift role covering 37.5 hours per week, with a shift pattern of:

Monday to Friday, 9am-5pm

3 Month FTC

Location:

This role is based in Castle Business Park, Stirling, FK9 4TU.

The idea candidate will have previous customer service experience, and/or planning experience, ideally in a call centre/office environment. All training will be provided.

Main duties and responsibilities:

Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales Processing replenishment orders from patients and attempt to solve queries over the telephone Ensuring that all enquiries are completed according to departmental procedures and within set quality standards Liaising closely with other departments by e-mail and telephone, giving accurate information at all times To work with the senior team members on process improvements and projects Scheduling installations, uplifts, breakdowns and deliveries in line with contract requirements and objectives Booking service calls in line with contract requirements, and objectives utilising support staff to ensure resources are fully booked

Required Experience:

Previous customer service experience (Phone based desirable) Excellent communication skills (verbal and written) An Enhanced DBS (provided for you as part of the probation process)

Competencies:

Effective Telephone and clear communication skills Empathetic and a problem solver Team player Trustworthy, reliable & ethical Good organisational skills Excellent computer skills and accuracy

Who we are

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a 'Place to Grow'.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Job Types: Full-time, Fixed-Term Contract

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 23,887.50 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme On-site parking Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Work Location: In person

Expected start date: 02/06/2025