Job Description

Company DescriptionLGC Standards, part of the LGC Group, is seeking an enthusiastic individual to join our Customer Service Team. As a global leader in quality assurance and research tools, we support analytical needs across over 180 countries. Our mission is to innovate and apply science for a safer world. If you're ready to contribute to a dynamic, fast-paced environment, we invite you to join us on a 12-month fixed-term contract.In this role, you'll be pivotal to delivering exceptional customer service, ensuring smooth and efficient interactions with our clients. Your work will include processing orders, addressing customer inquiries, and providing key administrative support to our proficiency testing schemes. You'll also assist with event coordination and other tasks as part of a collaborative, supportive team. A key factor in your role is working efficiently across multiple functions while maintaining high standards of service.Key Responsibilities:

• Accurately process customer orders, ensuring data is entered into our systems in a timely manner.
• Provide clear, professional communication with customers and distributors, addressing inquiries and offering quotations.
• Support the coordination of events for the Proficiency Testing Group.
• Assist with reception duties as required, contributing to a smooth office environment.
• Maintain adherence to internal procedures and quality systems.
• Work with your team to meet both individual and group objectives.

QualificationsWe're looking for someone with strong attention to detail and a positive, professional attitude. The ideal candidate will be organised, able to prioritise tasks, and enjoy working both independently and as part of a team. Previous customer service experience is a plus, but we're happy to provide training for the right person. You'll need proficiency in written and spoken English, along with basic computer skills.What We Offer:

• Comprehensive training and mentorship
• Opportunities for career growth
• Great work-life balance
• A supportive, inclusive environment
• Excellent employee benefits

This is a fantastic entry point into a career with LGC, and we're excited to meet driven individuals who are excited to make a difference. With great performance, this could be the beginning of a rewarding long-term career with us!Additional InformationOur Values:

• Passion
• Curiosity
• Integrity
• Brilliance
• Respect

Equal Opportunities:At LGC, we are committed to creating a diverse and inclusive environment where everyone is valued for their unique talents and contributions. We welcome applicants from all backgrounds and ensure fair and equitable treatment in all our hiring processes.For more about us, visit www.lgcgroup.com.

LGC Group