Customer Service Centre Adviser, West Lothian Civic Centre, 469.55, Internal Applicants Only Wel07335
Job Description
Advert
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged
West Lothian Council provides a wide range of services for the community including West Lothian Careline monitoring services.
About the role
We are looking for a dedicated professional, who has experience in working within a performance driven environment.
- Working in the evenings, including public holidays, dealing with West Lothian Council corporate calls with colleagues in the Customer Service Centre, ensuring accurate call closures and concise reporting.
- Updating client information on to the computer system ensuring details are maintained and up to date.
- Excellent verbal communication skills.
- Be able to use a range of IT software packages with the ability to analyse information and input data accurately and concisely.
- Be able to assess and act quickly ensuring the safety of the customer
Knowledge of Telecare and experience of working within a customer focused environment handling large call volumes. Passionate about delivering high standards of work and taking pride in your achievements. Therefore, we are looking for outgoing, confident, hardworking and reliable person who wants to succeed in customer services. The team are responsible for providing confidential advice to customers, provide a wide range of council and community information to help customer\'s access services, resolve enquiries, request services and deal with any complaints received.
You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience dealing with customers via telephone, email and social media would be great.
Successful Candidates will be invited to complete online Customer Service testing, which is part of the interview process. Following this, interviews will be held week via MS Teams. If you are shortlisted from your application you will receive information via the email address you have supplied.
INTERNAL APPLICANTS ONLY
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Job Detail
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Job IdJD2980809
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£23212 - 25246 per year
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Employment StatusPermanent
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Job LocationLivingston, West Lothian, United Kingdom
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EducationNot mentioned