Job Description

Customer Service - Part Time

Department

Bowring Park

Job Title

Customer Service - Part Time

Reports To

Operations Manager

Salary

Up to 12.21 PH

Working Hours

8-16 hours.

Working on a weekly rota between the Park & Golf Course's core opening hours of: Summer 6.30am-7.30pm / Winter 8am-5pm

Job Overview

The Customer Service Team work as part of the Operations team to carry out a variety of duties associated with the day to day management and maintenance of Bowring Park and Golf Course.

Job Purpose

The role will play an integral role in ensuring a high standard of presentation and customer experience is maintained at all times.

Key Responsibilities

This list is indicative of the nature and level of responsibility of the work that will be carried out by the role. It is not a comprehensive list of all the tasks, which may be required of the post holder and additional duties may be required.

Operational

Ensuring all visitors are greeted with a welcoming professional approach. Ensuring that the reception and golf shop is kept clean, tidy and presentable so that it exceeds the expectations of members, guests & visitors. To manage all payment transactions at the reception and to complete daily cash returns and ensure safe storage of cash. To maintain and adhere to the various booking and membership systems at the golf course ensuring that customer service is of the highest standard. To answer reception, telephone and electronic queries in a prompt and polite manner, ensuring that the professional reputation of the golf course is maintained. To ensure the reception area is always presented to a high standard and that all products and equipment are correctly displayed and stock is maintained. To act as key holder ensuring that the building is open as and when required. To enhance the organisation and experience of reception to the public through process management and training. To attend training courses which are identified as being necessary for the performance of the role. To be fully conversant with all the relevant Health & Safety legislation, personal presentation and fire and emergency procedures.

Communications and Customer Satisfaction

In absence of management and operational staff, ability to take ownership of critical calls and follows through to resolution/escalation. Act as a point of reference to other staff in relation to call handling. Detailed knowledge of the Bowring Park Customer Service Policies and Procedures as required for specific roles for advice and query resolution. Ensure the relevant Health & Safety and Data legislation, personal presentation and fire and emergency procedures are followed at all times.
This job description is subject to review and amendment in the light of changing needs of the business and to provide appropriate development opportunities.

Job Type: Part-time

Pay: Up to 12.21 per hour

Expected hours: 8 - 16 per week

Benefits:

Company pension On-site parking
Schedule:

Flexitime Monday to Friday Weekend availability
Application question(s):

Tell us in 250 words or less why you want to work with us at Bowring Park? Do you have any unspent convictions as defined by the Rehabilitation of Offenders Act 1974?
Work Location: In person

Application deadline: 06/05/2025
Reference ID: Customer Service