Job Description

Is going the extra mile for others 'Your Thing'? ?

We are looking for motivated and customer focused individuals to join our team as a Customer Service Assistant, to support the needs of Northern Customers at our stations.

About the role:

As a Customer Service Assistant, you'll play an important role for our customers, by ensuring exceptional service leading to high customer satisfaction. You'll be knowledgeable on our routes and tickets, as well as provide support and assistance to customers in times of need and disruption.



In this role, you'll follow rules, regulation and safety notices within the station, to ensure not only you but our stations can safely operate. You'll make sure our stations are presentable and if there is cause for an accident or other safety related issues, you'll be first to adhere to safety requirements and procedures.





Please note this is a General Purpose Relif role, so you will be required to cover multiple stations

Does this sound like you?

In this customer centric role, you can expect your day to day to be varied and rewarding. Here's what your day-to-day activities could include:


Providing information and assistance to customers Ensuring promotional notices and publications are current, displayed and made available on request to customers. Ensuring all duties are carried out safely and in accordance with the relevant Rules, Regulations, Safety notices and instructions. Keeping your place of work safe and tidy at all times Assisting in the fire evacuation procedures Assisting with bus co-ordination

About you:

You'll be an exceptional communicator with empathy and strong problem-solving abilities. Your ability to demonstrate patience, coupled with adaptability and professionalism, will allow you to excel. You'll also possesses a positive attitude, keen attention to detail, and a commitment to continuous learning; demonstrating your ability to be a valued member of our team, ensuring that every customer interaction leaves a lasting, positive impression.



We're also looking for the following:


Team working / Collaborative working style. Willingness to undertake training related to Customer Service and Conflict Resolution etc Excellent time management skills Ability to demonstrate empathy and understanding, in relation to other peoples needs

Our Benefits:

Because we value our people and reward hard work, we've created a benefits package that we think you'll love. So, you'll be able to make the most of:


Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses. Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform. Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year. Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. Certain eligibility criteria will apply.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters. Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

25,225





You can find out more here.

All our offers are subject to passing a medical

Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.





However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!




We're an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.




We also have Disability Confident status, which means we're committed to making the most of the talents that disabled people can bring to the workplace.

A place for everyone


The best journeys happen when everyone feels welcome on board. At Northern, we don't just move people from A to B - we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.