Job Description

:are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.What you'll be doingxe2x80xa6Fancy a new customer service advisor job, working for an award-winning price comparison website?Do you want to work for a customer-centric organisation, who put their people and customers at the heart of everything they do and encourage ideas and accountability at all levels? Do you enjoy problem-solving and helping people when they need it most?If the answer is yes, then this is just the exciting opportunity you've been looking for!As a Customer Service Advisor, you will be the primary contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.Experience that will put you ahead of the curvexe2x80xa6

• You are an excellent customer service operator with experience in supporting customers within a contact centre environment or face-to-face.
• Experience of communicating with customers through the telephone and digital channels i.e. email, live chat and social media.
• Proven general IT skills such as Word, Excel, Google Suite.

What's in it for youxe2x80xa6We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you're not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experienceAnd to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial yearWhat's in it for youThe expected salary for this role is 325,000This is a Hybrid role from our Cardiff Office, working three days from the office, two from homexe2x80xa6 Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P8Who are wexe2x80xa6We're , part of Future PLCYou've probably heard of us - we're a price comparison site passionate about finding our customers savvy insurance deals. We're a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams' hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we've built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority.A team of bright-eyed insurance experts launched back in November 2006 and we're still going strong. Based at our office in Cardiff, we've worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table - it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Find out more about Our Future, Our Responsibility on our website.Please let us know if you need any reasonable adjustments made so we can give you the best experience!#LI-Hybrid

Future plc