Job Description

Take control of the platform - and your career

Are you calm under pressure, quick-thinking, and ready to take command of critical moments? Join us as a Train Dispatcher and play a vital role in the safe and efficient movement of trains across the network

What you will be doing...

As a Customer Service Assistant, you'll play an important role for our customers, by ensuring exceptional service leading to high customer satisfaction. You'll be knowledgeable on our routes and tickets, as well as provide support and assistance to customers in times of need and disruption.



In this role, you'll follow rules, regulation and safety notices within the station, to ensure not only you but our stations can safely operate. You'll make sure our stations are presentable and if there is cause for an accident or other safety related issues, you'll be first to adhere to safety requirements and procedures.

Does this sound like you?

What you'll be doing:

Dispatching trains safely and punctually from station platforms Communicating clearly with train crews, station staff, and control rooms Monitoring train movements and responding quickly to disruptions or changes Ensuring safety protocols are followed at all times Delivering excellent customer service and information, especially during delays

What we're looking for:

Strong communication and decision-making skills Ability to stay calm, focused, and accurate in a fast-paced environment Good awareness of safety procedures and regulations (training provided) Flexibility to work shifts, including early mornings, evenings, weekends and holidays Previous rail, transport, or safety-critical experience is a bonus - but not essential

The best bit....Our Benefits

Because we value our people and reward hard work, we've created a benefits package that we think you'll love. So, you'll be able to make the most of:


Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses. Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform. Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year. Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. Certain eligibility criteria will apply.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters. Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

You can find out more here.



Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.





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However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

All Our Offers are subject to passing a medical*




We're an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.


We also have Disability Confident status, which means we're committed to making the most of the talents that disabled people can bring to the workplace.

A place for everyone


The best journeys happen when everyone feels welcome on board.


At Northern, we don't just move people from A to B - we're building a team where everyone feels they belong.

Our talent team can make reasonable adjustments to the process if that's something you need.

We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.

All successful offers will be subject to a DBS check and medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.