Job Description

Job Role: Customer Service Assistant, Harrisons Amusements

Hours per week: 18 hours per week

Hourly rate: 12.24 per hours

Shift pattern (if applicable): Temporary Contract due to end on 31.10.2025

If working between the hours of 11pm and 6am, you will receive an additional 1.50 per hour between those times.

Hit the Jackpot on an exciting new career with Admiral!

Would you like to join Admiral, the

market-leading company in the adult gaming industry across the UK and beyond?

Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. Within a number of these venues we also have our tanning company, Kwik Tan, providing a range of sunbed options for customers up and down the country. We also have family friendly entertainment centres located at coastal areas across the UK.

As an

ever expanding

business, we pride ourselves in offering outstanding services for both customers and business partners, as we are also a leading provider of arcade and slot entertainment via our parent company, the esteemed Novomatic.

So, just what would you be doing if your application was successful?

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

Providing excellent customer service

Providing beverages and snacks to customers in the adult gaming area

Promoting offers to customers in the adult gaming area

Ensuring only customers 18+ are permitted entry to the adult gaming area

Handling cash and giving change to customers

Assist with opening, closing and moving machines as needed

Responsible for ensuring pushers are swagged and attractive for play

Responsible for ensuring cranes are reset after play and refilled as necessary

Ensure that regular cleaning is carried out.

Serve customers in the prize shop.

Fill stock and account for stock in the shop

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

With us operating overall within the gambling industry, we operate a challenge 25 policy across all of our Adult Gaming Centre sites, which also includes the Adult Gaming area of the Family Entertainment Centres.

Employment conditions?

No holidays permitted during school holidays Saturday and Sunday working mandatory throughout the temporary contract Days off will be weekdays, except in exceptional circumstances Bank holiday working mandatory. 28 days holiday pro-rata normally paid at end of contract.
Who are we looking for?

Firstly, as a company in the gambling industry, we need all staff and applicants to be

18 or above

.

We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident and ambitious, as you will be approaching customers to discuss our latest games, tournaments and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.

So, what's in it for you?

We pay above the National Living Wage regardless of age!

Overtime available.

The opportunity to earn bonuses and recognition for going the extra mile.

Enhanced Maternity and Paternity packages.

Employee Development Programme available.

Employee Assistance Programme. - Access to a confidential 24hr Health Assured helpline

Life Assurance - 3 x annual salary

HAPI App discounts - retail, travel, cinema etc.

Annual Shoe Allowance

Discount on Tanning, Lotions and Gym Membership

Access to a generous refer a friend programme

What happens now?

If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.

Please view our Recruitment Data Privacy Notice which is on our Company website.

OPS3CSA

Job Types: Part-time, Fixed term contract
Contract length: 7 months

Pay: 12.24 per hour

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount
Schedule:

Weekend availability
Application question(s):

Are you aged 18 or above due to Licensing Laws? If successful we carry out DBS checks, are you comfortable with this? This role is a temporary position, ending in October 2025, are you okay with this? We require full flexibility for this role, are you available Monday to Sunday?
Work Location: In person