Job Description

Customer Service and Events Representative

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Do you love Warlord Games products? Do you want to join a fast-paced customer service team helping all Warlord Games customers get the very best service? Do you want to go to wargaming events to meet and help customers get the products they want and need? Can you bring the historical wargaming hobby to life through exciting demonstration games?



This is a unique job within Warlord Games where the successful candidate will spend their time:

Helping customers who get in touch with us with whatever problem or question that they have using our customer service system Going to wargaming events as part of the events team to help customers buy the products that they want or run demonstration games as needed


This involves days where you will be using our web-based system to resolve customer issues and questions whilst meeting daily targets for completed tickets. As part of the events team, you will be required to help get everything ready for events, making sure that all stock is loaded onto the van safely and securely. There will be times when it is your turn to drive the van and then work at the event, making sales, running demonstration games and helping customers with questions they may have, all before loading the van up again and bringing it back. There will also be occasions where you will be working in the shop that is at our headquarters.



Key responsibilities:

Manage, respond and follow up on customer service tickets using the web-based customer service system Can communicate in-person, over the phone or by email with written communication will being clear and concise Actively selling products at events using good levels of product knowledge Running exciting and engaging demonstration games that bring the historical wargaming hobby to life Managing, loading and unloading stock from the events van - this is a 'hands-on' job Engage with continuous improvement helping to improve how the department works Monitoring your own performance and reporting it at the end of every shift Adhering to all safe systems of work and work policies


What makes this job hard is being consistently positive and cheerful at all times to ensure all Warlord Games customers get the very best service and experience.



The successful candidate is someone who is passionate about helping customers and making sales using their knowledge of our products and their relentless positive attitude. Communication skills will be top notch as they will be speaking face-to-face, on the phone and by email - this means your written communication will be clear and concise. They will be computer literate although training will be given on the IT systems we use and will not fear working at pace to meet daily targets. No matter your skills and experience it is your attitude and behaviours that matter most. If this sounds like you, we would love to hear from you.



Who are Warlord Games?



Warlord Games is a fast paced and growing company based in Nottingham. We design and manufacture in house the models and rules for historical, fantasy and science fiction tabletop games. Our products are sold worldwide through direct sales teams and the Warlord Web, including pro-active newsletter and website sales activity.



Our vision is simply to become the best historical wargames manufacturer in the world!



Benefits:



At Warlord we offer great benefits to our employees, some of these include:



Pension, Company Performance Related bonus, Employee Assistance Programme, Warlord Games Discounts, Flexible working, Free Car Parking, Social Events, Onsite Gaming facilities.



We are committed to equality of opportunity for all staff and applications from all individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.



How to apply


You'll need to write us a letter explaining why you want this job and a CV, by 28th January 2024 -

the letter is the most important part!