Job Description

Already serving 800,000 customers throughout the UK, Pockit\'s no-fuss current account offers everything you\xe2\x80\x99d expect from a bank \xe2\x80\x93 and more. Our well-structured and agile engineering team creates new features from scratch on a regular basis and continually improves our existing offering to ensure we\xe2\x80\x99re serving customers in the best way possible. Pockit\xe2\x80\x99s product set includes unique elements, such as a credit builder and a transparently-priced microloan (as well as direct debit, peer-to-peer transfers, and the ability to pay in with cash at virtual branches). Opening an account online takes just 2 minutes, and the product has accessibility at its heart.

We\'re a lively, diverse and international team, based across offices in London, Newcastle and remote teams in central Europe. You\'ll be joining a team that fosters curiosity, ambition, accountability and resilience. You\'ll be made to feel at home straight away.

The Role

We are looking for a Customer Service Agent to join our team in Newcastle on a full time basis. This is a hybrid role working from the office 2-3 days a week as well as a requirement to work one day during the weekend with a day off during the week. This is a great opportunity to kick start your career with an exciting and growing FinTech company - offering lots of opportunity for development.

What you\xe2\x80\x99ll do

• Act as the first point of contact for Pockit customers via email and phone.
• Deliver excellent customer service in line with the company process
• Provide daily support and assistance to the Customer Service Manager.
• Keep various systems updated with customer call and email information.
• Liaising with Customer Operations, FRC, and Technical teams to ensure customer re-verifications, personal data and/or direct debit updates and issues are completed and resolved in a timely manner.

Who you are

• Strong verbal and written communication skills are essential
• At least 1 years experience in a customer facing role
• Willingness to learn/have some knowledge or understanding of the FCA\xe2\x80\x99s regulatory framework
• Knowledge of the Fintech/challenger banking sector and understanding how this applies to this role, is desirable

Benefits

• Perkbox \xe2\x80\x93 many discounts and offers at your favourite stores
• 25 days annual leave in addition to bank holidays (increasing to 30 days with service)
• Employee Assistance Program
• Pension Salary Exchange
• Regular company socials
• Medicash Cover